Director- Risk Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director- Risk Management

Job Description Summary

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
We are currently looking for a Director, reporting to the Head of Customer Risk Management (CRM) for Europe. The role is based in London, U.K. or Waterloo, Belgium.

Mastercard has over $70B credit exposure to its customers and other counterparties worldwide, placing the CRM role as a key part of its evolving and quickly growing business model. The CRM team operates as a vital component of the broader Strategy & Operations organization, playing a critical role in supporting and driving Mastercard’s success. The magnitude and strategic nature of this exposure necessitates engagement with senior management, Mastercard’s sales and product organizations as well as our customers. This further provides great opportunities to grow your career within Mastercard.

This role is on the first line of defense, with key responsibilities including CRM strategy and roadmap for the assigned portfolio, customer credit analysis and underwriting, formulating risk mitigation approach, developing risk management solutions for new products, and engaging regulators within the region.

Role
The primary responsibility is to own and manage the CRM initiatives for Europe while ensuring they are scalable across other regions. This includes, but is not limited to:

• Leading the end-to-end governance and delivery of complex, cross-functional CRM initiatives across Europe — from scoping and stakeholder alignment through to implementation and post-launch monitoring
• Establishing and maintaining a programme-level view of CRM priorities, dependencies, and risks across the European portfolio, with regular reporting and clear escalation paths to the Head of CRM
• Driving initiative prioritisation and resource allocation decisions in partnership with the Head of CRM, ensuring team capacity is directed at the highest-impact workstreams
• Partnering with senior stakeholders to embed CRM initiatives into wider business processes, ensuring alignment with CRM strategy and effective translation of strategic objectives into day to day execution
• Developing and maintaining CRM playbooks, frameworks, and operating procedures that can be scaled and replicated across markets
• Understanding and partnering to design innovative approaches to cater to customers with different business models
• Proactively liaising with CRM Directors and Risk Managers to identify and develop risk mitigants for customers.

All About You
• Graduate degree in business, finance or a related discipline.
• Experience in credit risk assessment, financial statements analysis and management is a prerequisite; experience in / knowledge of the banking sector and the European payments regulation landscape are a strong plus
• Experience in leading complex, cross functional initiatives or programmes end to end, from scoping and prioritisation through implementation and ongoing oversight
• Ability to manage a portfolio of risk initiatives, balancing priorities, dependencies and resources
• Commercial mindset to with sound judgement to balance between risk and reward in support of sustainable customer growth
• Ability to think outside the box and identify potential sources of risk and provide solutions, strong analytical and problem-solving skills
• Strong negotiation and influencing skills, including at the very senior management levels
• Ability to manage through a crisis, leading a team to make tough decisions with imperfect/incomplete information
• Excellent written and verbal English communication skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.