Director, Revenue Optimization - NAM Network Services

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Revenue Optimization - NAM Network Services Job Title: Director, Revenue Optimization - Network Services The Role The Director, Revenue Optimization – Network Services will support optimization of the network distribution channel in the NAM Services organization and deliver measurable value to customers. Reporting to the VP, Revenue Optimization and Analytics, this individual will work closely with Finance, Pricing, Products, and with key stakeholders at global and regional levels to identify and action opportunities to optimize revenue from existing Services network initiatives. This role requires strong analytical skills, understanding of business and product economic drivers, regional familiarity, and the ability to establish strong relationships with the markets to implement revenue optimization programs. In this role, you will: • Analyze the network portfolio’s performance to identify optimization opportunities, usage trends, and commercial improvement levers. • Lead data-driven initiatives to improve utilization, throughput, and asset monetization • Partner with Products, Finance and Pricing teams to establish KPIs, measure impact, and enhance channel-level profitability. • Lead the design and execution of revenue management to track, protect, and optimize revenue realization across all network initiatives. • Oversee revenue assurance programs, monitoring usage, identifying leakage, and implementing corrective actions to improve yield and profitability. • Drive waiver management, conversion programs, win-back and whitespace initiatives, enforcing commercial discipline and maximizing recovered value. • Coordinate syndication and approval processes for network optimization initiatives, ensuring timely alignment with market leadership teams. • Oversee the planning, rollout, and communication of network optimization programs — including bulletin releases, internal updates, and stakeholder engagement. • Present actionable insights and recommendations to senior leadership to inform strategy, prioritization, and corrective action. All About You • 5-10 years in Product Management, Pricing/ Revenue Operations, or Consulting, ideally in Payments, SaaS or Platform businesses • Strategic & Commercial Acumen – familiarity with revenue management, assurance, and go-to-market governance in payments, fintech, or large-scale networked businesses. Ability to translate strategic objectives into actionable growth and optimization initiatives. • Analytical & Quantitative Strength – Proficiency in data analysis, portfolio analytics, and business case modeling, with the ability to synthesize insights into clear commercial recommendations. • Financial Acumen – Deep understanding of revenue assurance, budgeting, and financial governance, with experience optimizing financial performance across multiple projects or channels. • Project & Execution Excellence – Strong organizational and project-management skills • Stakeholder Management & Influence – Strong collaboration and communication skills, with the ability to engage and align senior stakeholders across Finance, Pricing, Analytics, Product, and Customer Success • Problem-Solving & Innovation – Creative and solution-oriented thinker capable of identifying optimization opportunities and developing innovative approaches to improve network performance and revenue capture. • Communication & Leadership Presence – Skilled at presenting complex information with clarity, preparing effective rollout plans and communications, and inspiring confidence across internal and external audiences. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team. Pay Ranges Toronto, Canada: $138,000 - $221,000 CAD