Director, Revenue Operations & Strategy

About Hello Heart:

Hello Heart is on a mission to make heart attacks a thing of the past.

We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.

This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.

We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.

About the role:

We're seeking a Director, Revenue Operations & Strategy to design and optimize the rigor around our commercial terms and deal strategy. You will establish a deal desk and own the pricing, promotions and commercial terms that maximize sales and revenue, while ensuring scalability and consistency across the organization. You will act as a force multiplier by advising all levels of the GTM organization on deal structure and give them the tools they need to maximize output. This role is for you if you have a mix of commercial creativity (able to put your “sales hat” on) and a strong appreciation for controls and scalability.

This role reports to our VP of Revenue Operations & will play a key part in our next stage of growth.

Responsibilities:

• Own commercial terms end to end, including pricing, performance guarantees, and billing structures. Partner with Legal, Finance, and GTM leadership to ensure terms are competitive, scalable, and aligned with company goals

• Build and lead the deal desk function. Establish clear processes and guardrails that support fast deal execution while maintaining consistency and control across the business

• Partner directly with Sales on deal strategy. Act as a hands-on advisor to help structure deals, improve win rates, and increase overall deal value

• Design and manage pricing levers and promotional strategies. Identify opportunities in the market, test new approaches, and scale what works

• Create and maintain clear documentation for all commercial terms and deal desk workflows. Ensure materials are easy to use for the GTM team and structured to support AI-driven workflows

• Work cross-functionally with Sales Operations to ensure accurate deal booking, clean handoffs, and strong operational discipline

• Continuously evaluate deal performance and pricing effectiveness. Use data and market feedback to refine strategy and improve outcomes over time

Qualifications:

• Strong AI skills, with proven track record of multiplying your output by integrating AI into your daily workflows as a multiplier

• 8+ years of total professional experience

• 5+ years of experience in Corporate Strategy, Management Consulting or Strategic Business Operations

• 3+ years of “field experience” either selling or directly influencing sales

• 5+ years in B2B or B2B2C technology

• Expertise in software pricing, promotions & commercial terms

• Experience designing creative solutions to unstick deals

• Experience driving cross-functional initiatives across Legal, Finance, Sales, Customer Success, and Enablement

• Strong written skills, with the ability to translate complex business terms into clear & pithy language

• Ability to travel up to 20% annually as needed

The US base salary range for this full-time position is $200,000.00 to $220,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.