Director, Revenue Operations

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

As the Revenue Operations Director focused on our internal Gong Deployment Strategy, you’ll play a critical role in driving go-to-market efficiency and sales productivity by designing and managing scalable workflows and operating rhythms in Gong and integrated systems. You’ll partner cross-functionally with Sales, Marketing, Field Operations and Strategy teams to align scalable outcomes that drive high performing teams internally to hit their goals, but also curate a Gong on Gong blueprint for customers to adopt.

RESPONSIBILITIES

• Design, implement, and execute a comprehensive internal Go-To-Market (GTM) data strategy for Gong AI Revenue OS and integrations.

• Manage and serve as Gong’s administrator, overseeing optimization, administration, and day-to-day management of Gong to drive organizational adoption, usage, and value.

• Proactively adapt to and address field-facing challenges with clear Service Level Agreement (SLA) responsiveness in areas such as data quality and rules of engagement.

• Collaborate cross-functionally to determine system requirements, reporting needs, and analytics solutions to support various teams.

• Develop and maintain essential documentation related to policies, sales processes, and engagement rules, ensuring compliance across all levels of the organization.

• Partner directly with the Product team to act as an internal feedback loop, contributing insights on new products and features.

• Advocate for Gong adoption and best practices by collaborating with the Product team on identifying improvements, resolving bugs, and driving innovative use cases for the Sales team.

• Foster Gong usage hygiene and enforce adherence within Sales teams to maximize productivity.

• Own, maintain, and optimize operating rhythm assets within Gong.

QUALIFICATIONS

• Passion for technology with a knack for problem-solving, seeking out innovative process and technology-driven solutions.

• Strong communication skills with the ability to translate complex technical information into clear, actionable insights for internal stakeholders.

• Demonstrates exceptional organizational skills and thrives both independently and as part of a collaborative, team-based environment.

• Proven ability to juggle multiple projects, prioritize effectively, and meet deadlines consistently.

• Data-driven mindset with a keen eye for data quality, continuously driving design and improvement in collaboration with the team.

• 8+ years of relevant experience in sales/business operations with a solid grasp of SaaS business models and expert proficiency in Salesforce.com.

• Extensive experience managing and optimizing a complex tech stack, including tools for Customer Relationship Management (CRM), account planning, account scoring, data enrichment, and other productivity tools.

• Background in sales organizations targeting Fortune 1000 companies.

• Possesses exceptional analytical and quantitative skills, enabling data-driven strategic decision-making.

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.

• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.

• Mental Health benefits with covered therapy and coaching.

• 401(k) program to help you invest in your future.

• Education & learning stipend for personal growth and development.

• Flexible vacation time to promote a healthy work-life blend.

• Paid parental leave to support you and your family.

• Company-wide recharge days each quarter.

• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $204,300 - $227,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.