Director, Regulatory Compliance

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

ABOUT THE ROLE

The Director Consumer Regulatory Compliance is responsible for designing, implementing and overseeing the Company’s consumer compliance program. This role will work closely with the product, technology and legal teams to support compliance of all consumer-facing products and services with applicable federal and state consumer protection laws and regulatory expectations.

If you are passionate about product innovation to solve consumer challenges and understand the importance of compliance by design in the product development process, this is a great role for you!

The successful candidate will have extensive experience in consumer financial lending laws and regulations including FCRA, TILA (Reg Z), UDAAP, Reg E and consumer privacy laws, and must be willing to be hands on with our product, risk, legal, technology and operations teams to drive a scalable and robust compliance framework that meets all relevant regulatory requirements.

WHAT YOU'LL DO:
•
Advise the product and engineering teams, in collaboration with legal, on US licensing requirements, bank partnership options, consumer regulatory requirements, artificial intelligence standards and regulations and internal policies required to ensure that product offerings comply with applicable laws and regulation.

•
Provide clear and actionable guidance to product development, marketing, engineering and operations teams in support of a “compliance by design” approach.

•
Develop, implement and enhance Trustly’s regulatory compliance program to include policies, procedures, risk assessments, internal controls and training related to establishing a compliance management system that complies with consumer financial regulatory requirements.

•
Support development of governance frameworks for BaaS partnerships including compliance responsibilities and oversight structures, program compliance requirements and contols and monitoring and reporting expectations.

•
Support the product team through the New Business Initiatives Review process, including ensuring all risk assessments are completed and mitigation action plans addressed.

•
Support evolution of the AML/Sanctions program to include consumer coverage including required tools, resources, workflows, etc.

•
Ensure that the Company’s compliance management system satisfies expectations of regulators, bank partners, etc.

•
Provide regular reports, insights and communication to management on the status of the compliance program.

WHO YOU ARE:
•
8+ years experience in regulatory compliance within the financial services industry. Experience with fintechs and consumer financial products is highly desirable

•
Strong subject matter expertise in FCRA, TILA (Reg Z), ECOA, UDAAP, state licensing and consumer privacy laws and Reg E; JD preferred

•
Experience with compliance management systems and risk assessment methodologies.

•
Experience supporting BaaS and/or other types of fintech partnerships

•
Strong analytical, problem solving and critical thinking skills

•
Excellent written and oral communication skills with the ability to clearly explain regulatory requirements.

•
Ability to work independently and as part of a team in a fast-paced, constantly changing environment.

•
Effective cross-functional collaborator who can build strong relationships with the legal, product and engineering teams.

Applications for this role are accepted on an ongoing basis.

Remote; U.S. Eastern or Central time zones preferred for collaboration with our global hubs.

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.

WHAT WE OFFER

At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.

The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:

- Flexible paid time off & generous PTO accrual plans

- Comprehensive medical, dental, vision, and other insurances

- FSA & HSA plans for medical and dependent care

- Home office set-up allowance

- Internet stipend

- Retirement plan match for 401k and RRSP

- Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.