Director, Program Management - Strategic PMO

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

The Director of the Strategic PMO leads the enterprise-wide execution of our most critical initiatives while ensuring organizational alignment through a robust internal narrative. This role sits at the intersection of "strategy execution" and "corporate storytelling," reporting directly to the Chief of Staff. You will be responsible for building a high-performing Strategic PMO framework and managing the internal communication channels that keep our global workforce informed, engaged, and inspired.

What you'll do

• Strategic Portfolio Governance (60%): Standardize project management methodologies (Agile/Waterfall/Hybrid) across all organizations. Manage the enterprise project/program portfolio, ensuring resources are allocated to the highest-priority "North Star" goals.

• Internal Communications Strategy (10%): Partner with the CoS to execute a 360-degree internal comms roadmap utilizing enterprise tools to support efforts. Oversee the CXO intranet utilizations, Slack ecosystem, and newsletter strategy to ensure a consistent executive voice and cultural alignment.

• Executive Support & Narrative (20%): Act as a strategic partner to the C-suite for strategic pillars (Growth, AI, Operational Efficiency, and Business Maturity), quarterly board reporting, and Internal/crisis communications support.

• Performance & Value Realization (10%): Develop dashboards to track both project ROI and employee engagement metrics, providing data-driven insights to leadership.

This role requires

• Proven Leadership: 7+ years of experience leading PMO, Strategy Operations, or Business Transformation. At least 3 years of experience within a Strategic PMO, specifically navigating AI adoption and integration.

• Education: A Bachelor’s degree in Business, Communications, or a related field (MBA preferred).

• Technical Proficiency: Mastery in Jira, Confluence, Integrations of AI Tools, data warehouse consolidation, enterprise tool alignment (Gemini, Chat GPT, Claude, CoPilot) and communication platform Slack and Google Suite.

Bonus points if you have

• Certifications: PMP, PgMP, or Change Management certification.

• Strategic Storytelling: You don’t just manage projects; you shape the company's direction through compelling internal narratives and the ability to lead high-performing teams through any challenge.

Please note that visa sponsorship is not available for this position.

#LI-JH

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

Estimated Base Pay Range
$187,000—$254,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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