Director - Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director - Product Management

Overview
The Services team is a key differentiator for Mastercard, providing cutting-edge products and services that help our customers. Focused on thinking big and scaling quickly around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base including issuers, acquirers, and merchants. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
Test & Learn
As a member of the Business Experimentation & Optimization Product Management team you’ll work on Test & Learn, an industry-leading experimentation platform which brings sophisticated analytic techniques to businesses and users around the world. Test & Learn development today spans front-end, analytic, and technical investments; we are rapidly building new products, improving existing products, and expanding the ways we deliver Test & Learn to our clients.
Position Responsibilities
• Lead product evolution - drive the evolution of our analytic platform as we embark on a multi-year product transformation. Spearhead initiatives such as integrating emerging technologies, scaling our platform to support new business models, and re-architecting to drive efficiency. Balance tradeoffs between short-term wins and long-term technical investments.
• Drive commercial priorities - deeply understand our business and growth drivers. Influence GTM strategy and execution, and establish a supporting product roadmap. Be a product expert and first point of contact for market-facing teams, developing strong relationships with commercial partners.
• Understand customer needs - develop and execute product strategy grounded in a deep understanding of customer needs, market trends, and feasibility. Translate research and data into actionable product features; generate hypotheses, validate ideas, and drive continuous improvement.
• Lead PM discipline for our Pune office - Manage, coach, and support a team of Product Managers, functioning as both a leader and individual contributor. Develop cross-functional relationships, bridge local teams to global partners, and foster collaboration between product, engineering, and design.
All About You
• Prior Product Management experience – 15+ years of experience in product or similar roles. Experience establishing an outcome-oriented strategy and roadmap for a mature, diverse product ecosystem. Comfort effectively navigating complex and ambiguous problem spaces.
• Significant leadership experience – established team leader with prior experience leading a product management and cross-functional teams. Foster high performance and provide coaching and partnership to team members.
• Commercial orientation – experienced P&L owner, responsible for driving commercial growth by shaping cohesive go-to-market and product strategies.
• Interpersonal skills - Bias for action, empathetic listener, adept in building strong trust-based relationships, coachable, and effective communicator up/down/across the organization.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.