Director, Product Management, Program Management and Strategy

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management, Program Management and Strategy

Overview:
Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realize their full potential.
The Portfolio Intelligence program is a large program with over 150 members, spread across 15 countries. It aims to empower customers with transactional insights, predictions and recommendations to stay ahead of trends & make informed strategic decisions, leveraging MA trusted data.
The Program Manager will play a key role supporting the Product Program Co-Founder in coordinating and reporting program activities, in drafting strategic plans and driving execution across the Portfolio Intelligence program. This role partners with business leaders and cross-functional teams to ensure the strategic program roadmap is crafted, objectives are met, risks are managed, and results are communicated clearly to stakeholders.

Responsibilities
• Support the Product Program Co-Founder in coordinating program activities, including creating program roadmaps, tracking activities completion, and facilitating cross-functional collaboration.
• Prepare and deliver regular program readouts, executive updates for senior executive leadership and coordinate broad program cohesion across Product & Technology.
• Draft, structure, and maintain strategic plans for the Portfolio Intelligence program, ensuring alignment with business priorities and objectives.
• Drive long-term strategic initiatives independently, including across company priorities and engage with external market priorities.
• Guide development of product execution plans, performance targets, and risk mitigation strategies along with product & technology leadership.
• Collaborate with colleagues across functions (Product, Engineering, Customer Success, Finance, Legal, Data privacy) to realize key objectives.
• Maintain program documentation, including objectives, KPIs, risk registers, and compliance records.
• Develop key messages and materials for communicating program strategy, progress, and outcomes to internal and external audiences.
• Assist senior management in identifying key issues, evaluating options, and developing action plans; drive rigorous, fact-based recommendations.
• Periodically refines program strategy and plans to reflect evolving business needs and market context
• Exhibit a curious mindset, modelling the Mastercard Way as a member of the Portfolio Intelligence cabinet & leadership team.

All About You
• Bachelor’s degree required, MsC, MBA preferred
• Experience designing and implementing governance programs and frameworks
• Experience in product governance and change management within a technology or payments environment
• Experience developing high-quality presentations, explaining complex concepts and managing regular executive read-outs
• Strong experience in global market assessments, long-term strategy planning and articulation
• Strong analytical, verbal and written communication skills
• Strong interpersonal and presentation skills
• Ability to work with a complex web of relationships, debate and negotiate key issues, lead by influence, and provide stewardship on company-wide initiatives
• Ability to independently develop high-quality financial models
• Prior experience at consulting firm / internal strategy a plus
• Knowledge of financial services, retail banking and/or payment industry preferred
• Proficient in PowerPoint, Excel and Word

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.