Director, Product Management, Consumer Products

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management, Consumer Products

Overview
The Consumer Core Product team for North LAC group is focused on profitably growing Mastercard's Consumer Credit, Debit and Prepaid core business in the division by developing and enhancing consumer products value propositions that address the needs of issuers and consumers. This group actively collaborates with a wide variety of internal Mastercard teams as well as external customers, partners and vendors.
The Director, Consumer Credit plays an important role in executing this vision, ensuring Mastercard remains competitive by leading Mexico opportunities for new products and optimizing performance of the existing ones while, supporting issuer relationships, driving business development and managing the consumer product line and strategy.
This role will work closely with internal Issuer Account Management teams focused and external partners with Fintechs, Fis and Merchants.
Role
As Director, you will serve as the subject matter expert for Consumer Core products in Mexico. You will own strategy, enablement, adoption, lifecycle management, and customer readiness, ensuring every solution lands with excellence and delivers meaningful value to our clients and to Mastercard.

Job Responsibilities:
• Own Issuer Engagement & Account Support. Serve as a key contact for issuing partners, providing strategic and operational support.
• Represent team in Quarterly Business Reviews (QBRs) to assess issuer performance, provide insights, and drive portfolio strategies
• Collaborate with Account Management teams to optimize issuer programs, focused on active accounts and purchase volume growth.
• Performance & KPI Management: Track and analyze key product performance indicators (KPIs), including volume, revenue growth, and other key performance metrics.
• Support Business Reviews and annual budget exercises to ensure business alignment.
• Assess transaction trends to identify optimization and growth opportunities holistically. Business Development & Market Expansion:• Drive strategic product development to anticipate market shifts and ensure a future ready portfolio of complimentary product offerings.
• Drive increased adoption among existing issuers.
• Implement spend activation strategies to boost card usage and transaction volume
• Stay informed on industry regulations and compliance requirements to ensure Mastercard’s solutions align with market trends.
• Pipeline & Deal Execution: Manage and progress the credit deal pipeline, driving new agreements and improving conversion rates.
• Lead development compelling value propositions to strengthen Mastercard’s competitive positioning.
• Operational management of the country for consumer products and local benefits.

All About You
• Proven experience in product management and/or product development ideally within a bank or payments company.
• Ability to thrive in fast‑paced, high‑growth environments while managing all aspects of the product lifecycle—from business case development to technical enablement to market activation.
• Strong analytical and problem‑solving skills, capable of structuring business cases, generating insight‑driven recommendations, and designing strategies that deliver measurable value.
• Storytelling and communication skills, with the ability to build persuasive narratives and influence at all levels.
• High energy, creative and strategic thinker, comfortable in a fast-paced team environment

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.