Director, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management

Overview

Loyalty is the result of consistently delivering value, relevance, and positive experiences that create lasting customer preference. It goes beyond points and rewards, focusing on building emotional connection, influencing behavior over time, and strengthening long‑term relationships between brands and consumers. Mastercard approaches loyalty as a strategic growth engine, not a standalone program. Through its Data & Services organization, Mastercard delivers end to end, data driven loyalty and engagement solutions that help clients acquire, engage, and retain customers at scale.
By combining advanced analytics, rich customer insights, and a global ecosystem, Mastercard enables personalized rewards, targeted offers, and differentiated benefits that drive higher engagement, increased spend, and stronger customer retention. These capabilities support issuers, merchants, fintechs, and new segments across the full customer lifecycle — from acquisition to re engagement

Role

This role is responsible for leading a credible, sustainable and profitable Rewards & Offers business for a portfolio of relevant products and services in line with Loyalty Solutions (LS) growth objectives at CAB and Central America Division.
Leads a team that implements, manages and maintains existing Rewards & Offers solutions in the market/division. Leads on an ongoing basis the business opportunities to increase product revenues and developing a regional strategy in line with the divisional and global plans. This role will work closely with sales teams and senior management within the region to drive brand preference for MasterCard through our innovation loyalty products and services.
The role involves interacting and building strong relationships with regional internal and external stakeholders to deliver world class card rewards and loyalty benefit value propositions. It will require ongoing interaction with the global and Loyalty Solutions leads, and local Products to drive requirements and priorities.

Acts as the face of Loyalty Solutions in the LAC & Caribbean Region . Provides day to day advice and management to the Loyalty Solutions team in the region and helps drive alignment and coordination with their respective in line managers.
Major Responsibilities: Rewards & Offers Business Strategy Development
• Contributes to and Influences the global loyalty strategy through definition and validation of local Rewards & Offers needs and opportunities.
• Drives alignment and prioritization with CA&E Commercialization team on Go-To-Market (GTM) Rewards & Offers related deliverables.
• Develops and delivers on the product and growth strategy for Rewards & Offers with stakeholders.
• Direct coordination with Global Loyalty Solutions Product team, other regional MasterCard stakeholders, and clients to develop market strategy and enhancements of product offerings.
• Contributes to all RFP/FRI Rewards & Offers opportunities for the region in coordination with Sales and CA&E Commercialization team.
• Identify strategic business-building opportunities in Rewards & Offers that can be offered to customers.
• Direct coordination with Customer Delivery, the Loyalty Solutions Product Deployment& Operations team and other areas to secure resources in alignment with pipeline.
• Train and support sales efforts of Rewards & Offers solutions in the division.
• Accountable for the Regional P&L for Rewards & Offers businesses.
• Manages and has input into the Loyalty Solutions budget and forecasts in support of the division.
Process and Technology
• Engages with the Technology lead to support Product and Business Development Opportunities.
• Leverages and understands best in class technological advances to accelerate the Rewards & Offers revenue growth.
• Understands and experienced in understanding highly technical processes and procedures and being able to communicate the features and benefits in a client friendly manner.
• Proactively provides feedback to Rewards & Offers global leads regarding platform enhancements and issuer feedback.
• Drives regional operational efficiencies in collaboration with Global Rewards & Offers Product Management.
• Oversees the monitoring of program and product performance, provides feedback, defines & approves change control processes, and manages regional partner relationships.

All about you
• Strong ability to lead and engage key stakeholders across multiple regions/cultural communities.
• Ability to communicate effectively and drive optional performance from direct reports and the regional team
• Resolves performance challenges and addresses employee performance issues.
Extensive Product Management experience, with a proven ability to influence and motivate others to achieve objectives
• Experience in P&L management with proven ability to drive profitability
• Must have in depth experience and expertise in payments and rewards/loyalty
• Experience and ability to build strong relationships and interact in a multi country / cultural environment.
• Financial competence in P& L management.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.