Director, Product Integration

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Integration

Director, Product Integration
Global Product Enablement – Global Customer Delivery & Care

Purpose of the Global Product Enablement Team
The Global Product Enablement (GPE) team resides within Global Customer Delivery & Care (GCD&C) and supports end-to-end product readiness and operational enablement across Mastercard’s product portfolio worldwide.

With a focus on new and evolving products and services, the team collaborates with Product owners, Engineering teams, and regional delivery and support organizations to ensure solutions are ready for successful customer implementation at scale.

This includes ensuring that the required implementation guidance, documentation, tools, operational processes, and enablement materials are in place for regional delivery teams before capabilities are broadly commercialized.

The team plays a key role in ensuring Mastercard products can be implemented consistently across regions, enabling strong customer outcomes while reducing delivery friction and operational risk.

Purpose of the Role
Product Integrators ensure a scalable and consistent implementation model for Mastercard’s products by defining the operational readiness, implementation frameworks, and enablement materials required by regional delivery teams. Working at the intersection of Product, Engineering, and Customer Delivery, the role translates product capabilities into scalable implementation models, enablement frameworks, and operational guidance that enable efficient and reliable customer implementations globally.

Early engagement with internal business partners ensures a clear understanding of:
• what the capability is
• how it works
• how it should be implemented

This proactive enablement helps prevent customer implementation delays, production failures, and misalignment between product capabilities and customer expectations.

This role operates as a subject matter expert and enablement architect for a defined product area, helping ensure new capabilities can be delivered and supported effectively by regional teams around the world.

Role
• Serve as a Product Integration lead and subject matter expert for Mastercard Services capabilities within the Consumer Acquisition & Engagement (CA&E) portfolio.
• Drive and support complex initiatives that introduce new products, platforms, or capabilities with multi-regional delivery impact.
• Partner with Product and Engineering teams to translate new capabilities into clear implementation approaches and operational readiness frameworks.
• Coordinate a proactive, holistic, and global approach to ensuring new business initiatives reach a state of delivery and operational readiness, including implementation and ongoing support models.
• Develop and maintain standard and repeatable implementation and support enablement materials, including documentation, playbooks, and training used by delivery and care teams, grounded in a deep understanding of user needs, workflows, and operational contexts.
• Capture and synthesize feedback from delivery and care teams to identify recurring implementation and support challenges, and drive improvements to enablement materials, processes, and product readiness.
• Identify and address gaps in implementation and support readiness, partnering with Product, Engineering, and regional teams to improve scalability, consistency, and customer outcomes.

All About You
Essential knowledge, skills, and experience
• Strong verbal and written communication skills with the ability to translate complex technical concepts into clear implementation guidance for diverse audiences.
• Ability to build strong working relationships and collaborate effectively with Product, Engineering, and regional delivery and support teams across a global organization.
• Self-starter with the ability to work independently while navigating complex, cross-functional environments.
• Experience supporting or enabling technology product implementations in complex environments.
• Ability to influence outcomes and drive alignment across teams without direct authority.
• Ability to understand product intent and translate it into effective onboarding, implementation, and support approaches, partnering with Product and Engineering to ensure solutions are designed for operational scalability .
• Ability to understand and incorporate the needs, workflows, and pain points of delivery and care users into enablement approaches and materials.
• Strong analytical and problem-solving skills, with the ability to identify systemic challenges and translate them into scalable enablement solutions.

Desirable or additional capabilities
• Experience working with technology-based products or platforms that require integration with customer systems.
• Familiarity with API-based products, system integrations, or digital platform architectures.
• Understanding of the operational considerations involved in onboarding customers to complex technology products.
• Experience working within global organizations where solutions must be implemented consistently across multiple regions.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.