Director, Pre-Sales & Account Management

Position Summary

The Director, Pre-Sales & Account Management, Markets Technology is a senior commercial leader responsible for driving revenue growth, improving client satisfaction, and rapidly growing LSEG’s footprint across the financial markets technology segment. This role provides strategic direction, leads a team of account managers and pre-sales professionals, and nurtures relationships with senior client partners.

The Director will foster a customer-centric approach—translating market insights into commercial strategies, orchestrating engagement, and ensuring outstanding execution across the full sales lifecycle. Success will be measured through net revenue growth, customer retention, operational excellence, and the development of a high-performing team.

What You'll Be Doing

· Lead, develop, and coach a team of account managers and pre-sales specialists, fostering a culture of accountability, teamwork, and continuous improvement.

· Own and lead all aspects of all RFI, RFP, and proposal submissions, ensuring high-quality, compelling responses that differentiate our value proposition.

· Demonstrate deep understanding of client strategies, decision-making frameworks, and business priorities, guiding your team in delivering consultative, outcome-based engagement.

· Maintain solid understanding of Markets Technology and broader LSEG capabilities to support advanced conversations and drive forward opportunities.

· Build and sustain executive-level relationships, positioning LSEG as a long-term strategic partner.

· Drive portfolio growth by expanding LSEG’s footprint, accelerating adoption, and ensuring revenue retention across key accounts.

· Provide strategic oversight for all commercial activities within the portfolio, ensuring flawless end-to-end relationship management.

· Streamline and optimize account administration processes to increase efficiency across the team.

· Oversee billing accuracy within the team and ensure timely resolution of client invoicing issues.

· Partner with senior internal stakeholders across Product, Technology, Finance, and Customer Operations to unlock value and resolve escalations.

What You'll Bring

· Proven senior-level track record in driving revenue growth, leading commercial teams, and achieving ambitious financial targets.

· Deep understanding of customer business models, workflows, and strategic priorities within the financial services and exchange technology sectors.

· Extensive knowledge of Markets Technology solutions and the broader LSEG product ecosystem.

· Demonstrated leadership in developing high-performing sales or account management teams.

· Strong consultative selling skills with the ability to shape, articulate, and deliver complex value propositions.

· Excellent negotiation, communication, and presentation capabilities, with credibility to engage and influence at the C-suite level.

· Sophisticated problem-solving skills—able to structure client challenges and translate them into actionable solutions.

· Experience managing senior-level client escalations and navigating complex commercial scenarios.

· Bachelor’s degree or equivalent relevant experience.

Key Performance Indicators (KPIs)

Revenue & Commercial Performance

· Achieve annual revenue growth targets across the Markets Technology portfolio.

· Maintain or exceed renewal and revenue retention benchmarks.

· Deliver defined percentage growth in cross-sell and upsell opportunities.

· Produce accurate quarterly forecasts within acceptable variance thresholds.

Client Relationship & Engagement

· Increase senior/executive-level client engagement.

· Achieve target improvements in customer satisfaction metrics.

· Resolve client escalations within defined SLA timeframes.

Team Leadership & People Development

· Ensure team members meet or exceed individual performance objectives.

· Achieve targeted employee engagement scores.

· Demonstrate measurable talent development and capability uplift.

· Maintain retention levels of key talent.

Operational Excellence

· Improve RFI/RFP win rates and ensure timely submission.

· Reduce administrative overhead via process optimization.

· Achieve SLA compliance for billing and invoicing accuracy.

· Maintain 100% adherence to compliance, governance, and regulatory standards.

Strategic Contribution

· Provide actionable market insights to senior leadership.

· Demonstrate effective cross-functional influence.

· Deliver Go-to-Market plans for Markets Technology solutions, meeting defined milestones.

Career Stage:

Director

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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