Director, Platform Services

About HighLevel:

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Our Customers

HighLevel serves over 60K agencies & entrepreneurs and 500K businesses globally, delivering mission-critical marketing, communication, and automation workflows.

Scale at Highlevel
We operate at significant scale, managing: 40+ billion API hits and 120+ billion events per month , 500+ microservices in production 200+ TB of application data , 6+ PB of total storage . As we scale, our platform must evolve to support AI-enabled products, developer velocity, and efficient infrastructure usage.

About the Role:
We are seeking a Director – Platform Services to lead HighLevel’s evolution toward a modern, AI-enabled, developer-first platform.
This role is responsible for:

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Designing and operating scalable cloud infrastructureDriving platform services that enable product teams

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Leading adoption of AI capabilities across platform services

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Improving developer productivity and internal tooling

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Defining and executing infrastructure automation and cost strategies

This is a strategic and execution-focused leadership role, critical to HighLevel’s ability to scale efficiently, innovate faster, and operate with strong reliability and cost discipline.

Responsibilities::
Platform Strategy & Internal Developer Platform

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Lead a team building a centralized platform (Internal Developer Portal) to standardize how engineering teams: Spin up environments , Deploy services , Manage infrastructure , Scale applications globally

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Drive adoption of Platform-as-a-Product mindset, treating platform capabilities as products for internal developers.

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Define platform vision and roadmap aligned with business and engineering needs.

Developer Experience & Productivity

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Improve developer productivity across Dev teams: Reducing cognitive load , Standardizing workflows , Enabling self-service capabilities

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Build and scale: Golden paths and service templates , Developer tooling and CLI/API interfaces , Environment provisioning systems

Platform Service & API First Approch

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Build platform services and APIs that simplify complex infrastructure operations.

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Promote an API-first approach to platform capabilities.

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Enable developers to interact with infrastructure through standardized APIs and services.

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Support scalable, consistent service deployment patterns.

Cloud Architecture, Resiliency & Multi-Region Strategy

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Drive adoption of Infrastructure-as-Code (IaC) across the organization.

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Lead efforts to automate provisioning, configuration, and operations.

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Architect and oversee implementation of highly resilient infrastructure systems, including: Multi-region failover strategies , Disaster recovery and business continuity , Multi-cloud abstraction (where required)

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Ensure infrastructure supports seamless application migration during outages.

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Design for 99.99%+ availability across critical systems.

CI/CD Evolution for AI Era

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Define and evolve CI/CD systems to support: High-velocity development driven by AI-generated code , Progressive delivery (canary, blue-green) Automated rollback based on telemetry , Risk-aware validation and automated quality checks ,

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Integrate: Policy-as-code , Security as a code , AI - Aware Validation

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Ensure CI/CD becomes the primary control system for safety and reliability.

Operations , Delivery & Execution

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Act as the Scrum/Delivery leader for the platform organization.

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Balance: Immediate operational and migration needs , long term architectural imporvements

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Partner with SRE and Infra teams to ensure operational readiness.

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Ensure predictable delivery of platform initiatives

Cost Optimization & Efficiency

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Partner with Cloud Infrastructure and FinOps teams to : Optimize infrastructure utilization , Improve cost visibility and predictability , Ensure platform abstractions are cost-efficient

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Balance performance, reliability, and cost.

Leadership & Organisational Development

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Build and lead high-performing teams across : Platform Engineering : Cloud Intra , Dev Ex /CI/CD Pipeline , Infra Automation

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Develop managers, leads, and senior ICs.

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Establish clear ownership, accountability, and growth paths.

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Foster a culture of innovation, reliability, and operational excellence.

Cross-Functional Collaboration

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Work closely with: Product Engineering teams to enable faster delivery ,

• Data and AI teams for platform integration , Security and compliance teams for governanc

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Act as a key technical leader in executive discussions and decision-making.

Requirements::
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Bachelor’s degree or equivalent experience in Engineering or related field.

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12+ years of experience in platform, infrastructure, or cloud engineering.

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Proven experience leading platform engineering and infrastructure teams at scale.

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Strong hands-on experience with: Cloud platforms (GCP preferred) , Kubernetes (GKE) and distributed systems , CI/CD and DevOps practices

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Experience driving developer productivity initiatives and platform adoption.

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Experience defining and executing automation and infrastructure strategies.

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Strong leadership, communication, and stakeholder management skills.

Nice to Have :

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Experience enabling AI/ML platforms or AI product integrations

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Familiarity with LLM platforms, model serving, or AI infrastructure

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Experience with Internal Developer Platforms (IDP)

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Experience in high-growth SaaS environments

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Exposure to compliance and audit-driven environments (SOC2, IPO readiness)

What Success Looks like  (First 6–12 Months):
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Platform services enable faster and more reliable product development.

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AI capabilities are safely and effectively adopted across teams.

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Developer productivity improves measurably.

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Infrastructure is highly automated and requires minimal manual intervention.

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Costs (including AI workloads) are optimized and predictable.

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Platform and infrastructure systems are scalable, secure, and reliable.

Our Website : https://www.gohighlevel.com/
Youtube Channel : https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post : https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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