Director, People & Culture, North & Central America - Raffles and Fairmont Hotels & Resorts

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

 

Fairmont Hotels & Resorts

Join a dynamic team and be part of the Fairmont family – with 90+ spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. 

This generalist role provides operational Talent & Culture support across the region, assisting with the execution of company and brand strategic initiatives, processes, ensuring smooth operations, compliance with regulations, and delivery of Talent & Culture services.

 

Primary Job Functions:

 

• Lead and support daily office and P&C initiatives within the New York City office
• Support the Corporate Director, P&C with onboarding and offboarding of new colleague within the office
• Ensuring compliance with state laws are adhered to within the office P&C practices and policies
• Support the development and execution of P&C operational initiatives such as policy development, compliance, and annual people and culture programs
• Provide guidance and direction to Hotel Talent & Culture Directors as it relates to programming/policies/procedures/compliance and employee relations.
• Oversee the effective execution and completion of hotel Employee Engagement Action Plans, hosting monthly update calls with property GMs and Directors, T&C to review progress
• Manage Taskworld platform for hotel openings, assisting GM and Regional Director, T&C with the recruitment of key leadership roles in the absence of Director, T&C.
• Provide guidance to field GMs and Directors, T&C on annual performance review, goal setting and talent review, ensuring 100% the completion
• Manage HR Metrics, reviewing for trends, red-flags, areas of concern, investigating rot cause, and working with VP, Talent & Culture and Regional Director, Talent & culture to develop initiatives to improve

• Lead P&C field reviews, implement action plans where needed and ensure completion of action plans to improve the health of the P&C function

• Onboard new Directors, People & Culture
• Support VP People & Culture with the onboarding of new General Manager, inclusive of system set-up, profile creation, training and goal setting alongside their VP Operations
• Participate in P&C workgroups established for global initiatives
• Stay abreast of employment legislation across region, educating field as required and identifying where new SOP’s may be require
• Assist with labour relation planning, data collection, collective bargaining costings and action planning
• Liaise with Director, Benefits as it relates to benefit concerns across region and participate in property T&C Annual Benefit planning and quarterly benefit utilization calls

• Conducting investigations as required

Conducting T&C reviews at properties and developing action plans

• Degree in HR or related discipline preferred
• Previous experience in hotel operations at a Director level
• Ability to travel occasionally
• Demonstrated ability to effectively deliver engaging presentations to large audiences
• Excellent attention to detail with strong communication skills
• Ability to build strong relationships and connect with others
• Excellent knowledge of Microsoft Office applications
• Previous experience with Taleo/Oracle Talent Acquisitions systems is an asset

Office based in New York City

Salary range between $160,000 – 200,000 USD Gross

Our Commitment to Diversity & Inclusion: we are an inclusive company and our ambition is to attract, recruit and promote diverse talent.