Director, Operations - Strategic Products (Temporary)

Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Who You Are

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.

Your Role

As a Director of Operations - Strategic Products with Evergreen Nephrology, you are responsible for overseeing day-to-day operations for non-VBC strategic initiatives across multiple provider practices to ensure efficiency, compliance, and strategic growth, while also leading the development and implementation of site engagement and implementation. This role requires strong relationship building, a data-driven approach, and the ability to manage budgets, staff, and multiple stakeholders in a fast-paced environment. Strategic initiatives include but not limited to prescription services and CMS’s program for proactive chronic care management, transitions of care and advanced primary care management services.

Note: This is a temporary, full-time, benefit-eligible role with a 6-month duration. There is a potential for conversion to an ongoing role.

Role Responsibilities

• Plan and lead the implementation of strategic initiatives with provider partners, working collaboratively with the Market Operations team.

• Partner closely with practices, market operations, and staff to ensure strong early-stage performance and smooth activation of new services.

• Conduct regular follow-ups with new practice leaders to ensure stability, satisfaction, and achievement of success metrics.

• Build staffing models, account coverage plans, and hiring strategies based on implementation and growth needs.

• Ensure operational success at partner practices, measured by provider and patient satisfaction, achievement of key performance indicators, and sustained growth.

• Collaborate cross-functionally to design and execute strategies that drive client retention, engagement, and long-term partnership value.

• Evaluate existing agreements to identify opportunities for optimization, expansion of services, and enhanced value delivery.

• Develop data-driven retention and engagement plans tailored to each practice, addressing risks, challenges, and growth opportunities.

• Monitor key account metrics and provider satisfaction indicators to anticipate issues and implement proactive solutions.

• Lead practice-level and field-level strategic planning to ensure successful operations, including achievement of financial targets, provider satisfaction, and patient outcomes.

• Supervise, develop, and inspire teams across multiple sites, fostering trust, accountability, and a culture of continuous improvement.

• Manage budgets, oversee cost controls, and maintain site-level P&L accountability.

• Use data to monitor progress, identify operational gaps, and support informed decision-making.

• Collaborate with clinical and administrative staff, as well as external strategic partners, to align stakeholders and drive execution of shared goals.

• Other duties consistent with this role, as assigned.

Required Qualifications

• At least 6-10 years’ experience in driving large scale service operations (ideally in healthcare), improving patient satisfaction and clinical outcomes, meeting and exceeding financial targets

• At least 7 years of management experience, 5+ years in people management experience, leading high-performing teams

• 5+ years in people management experience, leading high-performing teams under a fast-moving, ambiguous environment

• Intermediate skills with MS Office Suite of products including Outlook and Teams

• Able to work effectively in a primarily remote environment:

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• Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended

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• Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role

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• Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Experience in digital health and/or leading clinicians in a remote, distributed environment

• Experience leading operations that require a high degree of change management and complexity

• Experience working in a start-up/technology environment

• Master's degree in business and/or Healthcare or related fields

Compensation

The pay range for this role is $160-$180k on an annualized basis. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors.

Note: This is a temporary, full-time, benefit-eligible role with a 6-month duration. There is a potential for conversion to an ongoing role.

Benefits

Evergreen Nephrology’s total rewards program is designed to support you in and outside of work. You can expect:

• Flexible time off policy for full-time employees

• 12 paid holidays per year

• Medical, dental, vision and life insurance, including an HSA with employer match

• Reimbursement for continuing medical education for eligible roles

• A 401(k) program where Evergreen matches up to 4% of contributions after 6 months of employment

• Paid parental leave

• A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology

Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws.

If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at [email protected].