Director Operations & Strategic Planning

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII

At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

Director, Strategy & Operations (Chief of Staff to SVP, Marketing & Digital)

About the Role

As Director, Strategy & Operations (Chief of Staff), you will be a strategic partner to the SVP, Marketing & Digital, helping translate enterprise priorities into clear decisions, aligned execution, and measurable business outcomes.

This role sits at the center of Target’s guest experience ecosystem - spanning Marketing and Digital. Target in India Marketing & Digital is an industry leading hub of multi-disciplinary capabilities spanning creative, marketing strategy and activation, media, digital site merchandising, product and marketplace business operations.

You will act as a force multiplier - driving alignment, improving decision quality, and ensuring the organization operates with clarity, focus, and speed.

Core Responsibilities

1. Strategy & Business Impact

• Partner with the SVP to shape and operationalize annual and long-range strategy
• Translate priorities into clear outcomes, metrics, and execution plans
• Frame complex decisions with structured insights, trade-offs, and recommendations

2. Enterprise Alignment & Integration

• Drive alignment across Marketing, Digital, Product, and Operations teams
• Connect strategy to execution across the full guest experience pyramid
• Resolve cross-functional dependencies and remove execution barriers

3. Strategic Initiatives

• Lead or orchestrate high-impact, cross-functional initiatives critical to growth and transformation
• Ensure disciplined execution, progress tracking, and outcome delivery
• Accelerate decision-making on the most critical priorities

4. Operating Model & Governance

• Design and run leadership operating rhythms (QBRs, reviews, offsites)
• Establish clear governance, decision frameworks, and accountability mechanisms
• Provide visibility into performance, risks, and progress

5. Leadership Effectiveness

• Act as a trusted advisor to the SVP and leadership team
• Elevate quality of discussions, decisions, and leadership forums
• Enable onboarding and effectiveness of senior leaders

6. Execution Discipline & Accountability

• Drive clarity on priorities, ownership, and timelines
• Track progress against business goals and proactively course-correct
• Maintain a strong focus on outcomes, not activity

What This Role Delivers

• Clear, aligned priorities across Marketing & Digital at Target in India
• Faster, higher-quality decision-making
• Strong execution of enterprise-critical initiatives
• Improved visibility, accountability, and operating rigor

Key Characteristics

• Strategic thinker with strong execution discipline
• Highly structured; brings clarity to ambiguity
• Influences without authority; builds trust across senior leaders
• Operates with high ownership and urgency
• Strong business acumen with an enterprise mindset

Qualifications

• 12–15+ years in strategy, consulting, business operations, or transformation roles
• Proven experience leading complex, cross-functional initiatives at scale
• Experience working closely with senior executives (SVP/C-suite)
• Strong communication, problem-solving, and stakeholder management skills
• Ability to thrive in a fast-paced, matrixed environment

Leadership Expectations

• Acts as a force multiplier for the SVP and leadership team
• Drives enterprise thinking over functional optimization
• Raises the bar on clarity, accountability, and outcomes
• Enables teams to operate with focus, speed, and alignment