Director, Operations, Earnings Defects (Independent Contractors)

Position Summary...

Lead high-impact initiatives that safeguard the accuracy, compliance, and operational excellence of Spark Driver earnings programs. As Director, Operations, Earnings Defects, you will oversee complex, cross-functional workstreams that resolve earnings issues at scale, protect contractor trust, and strengthen regulatory alignment—while driving efficiency, innovation, and measurable business results.

About the Independent Contractor (Spark Driver) Earnings Team

Our team partners with senior leadership, legal, compliance, operations, and product to ensure our contractor earnings programs meet the highest standards of compliance, transparency, and efficiency. We drive strategic initiatives that balance regulatory requirements with seamless contractor experience, supporting the company’s vision for growth and trust.

What you'll do...

• Lead complex earnings defect initiatives from strategy through execution, ensuring compliant, timely, and scalable resolutions. 

• Partner with Legal, Compliance, Product, and Operations to balance regulatory requirements with seamless contractor experience. 

• Develop data-driven insights, scorecards, and performance standards to improve earnings accuracy and operational efficiency. 

• Manage budgets, prioritize investments, and implement solutions that mitigate loss and reduce operational expense. 

• Build and develop high-performing teams while fostering a culture of integrity, accountability, and continuous improvement. 

What You’ll Bring 
• 8+ years of experience leading large-scale operations, compliance, or defect remediation programs in complex environments. 

• Demonstrated expertise in translating data analysis into strategic business recommendations and operational improvements. 

• Experience managing cross-functional stakeholders, budgets, and regulatory-sensitive initiatives. 

• Strong executive communication skills with the ability to influence senior leadership and external partners. 

• Proven ability to design performance frameworks, drive process innovation, and deliver measurable business impact. 

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. 

Your Career Journey at Walmart 
At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us as recruiters: 

We’ll reach out via verified LinkedIn profiles or emails ending in "@walmart.com.” or “@samsclub.com”. 

All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com. 

There is no cost or payment required to apply or be considered for a position. 

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart! 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification

Primary Location...

2914 Se I St, Bentonville, AR 72712-3148, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.