Director Onboarding (Remote)

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

As the Director of Onboarding, you are accountable for the overall delivery of the onboarding experience. You bring significant industry depth and implementation-specific experience in support of their teams and our clients throughout the onboarding process. You provide project governance and oversight, working closely with their teams throughout the project to ensure any obstacles to successful delivery are addressed timely. As Director, you also build the team of onboarding subject matter experts (SMEs) by interviewing, hiring, coaching them, and then strategically staffing our new client onboardings.

The Gig:

• Provide leadership, people management, process adherence, delivery of quality and ongoing improvement to the onboarding experience

• Drive quality through auditing and process consistency across projects

• Support business through sales support and recruiting

• Work with clients in a leadership presence or to support escalations or risk mitigation

• Partner with Leadership to serve as first point of escalation for onboarding project concerns

• Ensure growth, development, performance and incentives are being addressed on regular basis with aligned team

• Manage and execute performance management goal-setting, progress tracking, delivery of annual performance and compensation review cycle

• Help define, implement and execute process improvements

• Train and develop broader team

• Lead or participate in Executive Sponsor client meetings

• Participate in and support sales opportunities

What you need to make the cut:

• Bachelor's degree

• Minimum of 12-15+ years of benefits administration industry experience

• 8+ years in a leadership / managerial role

• Experience identify, hiring, managing, and maintaining strong performing team members

• Excellent verbal and written communication skills

• Client consulting experience along with risk management/mitigation experience

• Deep analytical and problem solving skills, along with strong negotiation and decision making skills

• Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments

• Strong collaboration skills and ability to partner with key internal/external customer to drive change & continuous improvement

• Experience presenting results to an executive team

• Strong business acumen and leadership skills

• Ability to make decisions in a fast paced environment

• Experience defining, implementing and executing process improvements to drive new client onboarding efficiency

• Sales experience (support as SME)

The pay range for this position is $92K to $145K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

This role is eligible to participate in the annual bonus incentive plan.

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

With heart,
The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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