Director of Treatment and Recovery Services

About Glide
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary
The Director of Treatment Options will provide leadership, administrative oversight, and programmatic supervision for GLIDE’s Contingency Management (CM) Program and MOUD (Medications for Opioid Use Disorder)/MAT (Medication Assisted Treatment) Navigation Program as well as other treatment services and resources for clients seeking support for their substance use. Treatment options target populations identified as most at-risk and/or who

The Director will develop, implement, and maintain a robust referral coordination, triage, and assessment process that coordinates care for clients based on their SUD needs.

GLIDE’s CM program is an evidence-based treatment that uses incentives to encourage positive behavioral changes related to substance use, particularly stimulants. This program will offer three groups weekly, individual check-ins, drop-in hours available for clients, and clients will receive financial incentives for UAs negative for stimulant use as well as other psychosocial goals as defined by the client in collaboration with GLIDE. GLIDE’s MOUD/MAT Navigation Treatment Program supports clients who desire to begin and/or are using medicated assisted treatment with adherence. In addition, the program provides case management to improve health and life outcomes for clients and counseling support to reduce harmful behaviors. This position will oversee the successful implementation of these programs, oversee treatment health education and outreach efforts, and implement additional treatment options through expanded partnerships and resources.

Essential Duties and Responsibilities:
• Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice.
• Provide administrative oversight, programmatic supervision, and clinical leadership for all treatment programs and services. Identify, develop, and modify treatment programs to meet client needs and to integrate with other GLIDE programs and community partners to coordinate services for optimum care and positive health outcomes.
• Maintain Standard Operating Procedures. Develops and evaluates policies/procedures to comply with federal, state, and local laws and regulations pertaining to substance use services. Translates regulatory requirements into clinical practice, program operations and staff training.
• Oversees quality improvement and evaluation activities on program effectiveness to meet contract deliverables, organization strategic goals, and overall health equity outcomes for community.
• Support staff to meet client needs, develop and apply best practices for interventions, and meet professional standards and obligations for program effectiveness. This includes regular staff supervision meetings, team coordination meetings, and providing or coordinating relevant trainings for the professional growth and development of their staff.
• Manage contract funding for programs including funding applications, reporting requirements, renewal processes, compliance requirements, timely and accurate budgeting and invoicing, and program audits. Works with GLIDE’s Compliance and Impact Unit to develop, implement, and improve on data workflow and reporting and compliance and risk mitigation.
• Collaborate with GLIDE’s Center for Social Justice to inform policy development and advocacy needs with best practices, emerging trends, population needs, and GLIDE programs evaluation results.
• Work with GLIDE’s Finance Team to ensure timely and accurate invoice submission, prepare budgets, expense against contracts appropriately, and track incentive distribution.
• Promote GLIDE’s treatment work in collaboration with Marketing and Communications to highlight successes, community needs, and emerging challenges for education and advocacy
• Establish effective working relationships with key stakeholders to develop care and resource coordination to augment program quality and offerings including the City and County of San Francisco and new and existing community partners.
• Assess and respond to any crisis that exceeds staff capacity. Provide post-incident debrief and clinical support to staff. Work with clients directly in the event of staff absences/vacancies such as individual counseling, case management, and group facilitation.

Minimum Qualifications:
• Master’s degree in social work, counseling, public health or related field, and 5+ years of progressive management experience with substance use treatment programming serving similar target populations
• Current LMFT, LCSW, or LPCC license in good standing with the BBS OR current registration as an AMFT or ASW Trainee/Intern with the BBS preferred.
• 3+ years of experience in staff supervision, providing substance use treatment and/or behavioral health services to similar target populations
• 3+ years of experience with contract/funding oversight, funding reporting, compliance management, and budget preparation;
• Ability to build mutual and productive working relationships with persons of various social, cultural, economic and educational backgrounds across stakeholders (e.g. clients, staff, volunteers, donors, partners, etc.)
• Strong case management and group facilitation skills.
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills for business documentation, proposal writing, donor engagement, etc.
• Good judgment, problem-solving and decision-making skills, especially as it pertains to client issues, social work ethics, HIPAA, and staff performance.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Proficiency and experience with using MS Office Suite, databases, budgeting aps/software to manage and implement programs.

Work Environment
GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.