Director of Technical Program Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director of Technical Program Management Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview We are seeking a Director of Technical Program Management to elevate delivery excellence, operational strategy, and continuous improvement across Product and Engineering. In this role, you will drive predictability, transparency, and organizational efficiency while leading a global TPM team (three in Israel and one in Lisbon). You will partner closely with Product and Engineering leadership to shape scalable processes, accelerate execution, and ensure teams consistently deliver impactful, high-quality outcomes. Role • Drive Program Strategy and Cross-Functional Alignment o Lead program strategy, planning, and execution to ensure predictable, high-quality delivery. o Define and optimize cross-functional processes that strengthen alignment between Product and Engineering. o Resolve operational bottlenecks and ensure clear documentation and knowledge management. • Lead and Develop the TPM Organization o Manage and mentor a global TPM team, providing clarity, accountability, and professional growth. o Ensure TPMs act as strategic partners to Product, Engineering, and cross-functional leadership. • Lead Operational Excellence and Data-Driven Improvement o Own the operational data strategy, establishing KPIs for delivery health, efficiency, and quality. o Partner with analytics to build dashboards and insights that inform prioritization and strategic decision-making. o Identify opportunities for process improvement and lead initiatives that enhance execution velocity and effectiveness. • Build Enablement, Continuous Improvement, and Organizational Capability o Promote a culture of learning, continuous improvement, and best-practice sharing across teams. o Lead retrospectives, feedback loops, and tooling improvements, including AI-driven solutions, to enhance organizational performance. o Develop and deliver training, onboarding, and enablement programs that support adoption of scalable processes and data-informed practices. o Advocate strong communication, effective decision-making, and operational excellence across the organization. All About You: • You are an experienced technical program leader with a strong track record delivering complex, multi-team engineering initiatives at scale, in fast-paced, high-growth environments. • You possess deep knowledge of Agile methodologies (e.g., Scrum, Kanban, SAFe) and have successfully driven Agile adoption and operational alignment across Product and Engineering. • You have a proven ability to build and scale operational frameworks, using data-driven strategies to influence decisions and connect process improvements to business outcomes. • You are a trusted communicator who builds alignment across stakeholders, inspires teams, drives change, and influences senior leaders with insight, empathy, and data, all while balancing strategic vision with pragmatic execution. • You are passionate about developing people, coaching TPMs, and fostering a culture of learning, accountability, and operational excellence. • You thrive in dynamic environments and you’re passionate about continuous improvement. fostering a culture of learning, experimentation, and excellence across teams. • You’re fluent in modern collaboration and analytics tools such as Jira, Tableau, Snowflake, and SharePoint. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.