Director of Shelter Operations

Position: Director of Shelter Operations

Department: Shelter Operations

Schedule: Full-time, Non- Exempt

LNI: B-2 6103-4 

Position Description: The Director of Shelter Operations provides leadership and oversight for all shelter programs at the 1312 F St facility at Lighthouse Mission Ministries (LMM). The Director collaborates closely Senior Director, other LMM programs, and community partners to facilitate comprehensive support for residents along the continuum of care. Additionally, they assist in managing the program budget, foster community engagement, and uphold best practices in shelter operations to ensure high-quality service delivery.

Compensation to Include:
PTO & Paid-holiday Package, Medical, Dental & Vision options, Life Insurance for the employee; 403(b) Contribution and match up to 5%, Employee Assistance Program, Paid Training, and Education Reimbursement. For full details, please visit our website.

Responsibilities:

Program Oversight & Strategy: Collaborate with the Senior Director of Shelter Operations to develop and implement strategies that create a resource-rich, supportive environment, focusing on Base Camp, enhanced shelter, and Outreach Services. Ensure all programs align with LMM’s mission, vision, and values.

Staff Scheduling: Creates a balanced staff schedule for all of Shelter Operations and Case Managers. 

Staff Supervision & Development: Assist in oversight of case management services, including staff supervision, caseload assignments, and coordination with external agencies. Provide coaching and professional growth opportunities for Shelter Operations staff. Directly supervises Program Staff across 3 shifts, ensuring regular 1:1 meetings for development and accountability.

Interdepartmental & Community Collaboration: Work closely with program leadership to ensure seamless coordination. Build and maintain relationships with ministry partners, government agencies, and social service organizations; participate in relevant committees.

Faith Leadership & Mission Alignment: Lead prayer and devotionals for both LMM staff and residents as requested, fostering a Christ-centered, grace-based environment. Maintain a professional and compassionate presence.

On-Site Services & Events: Assist in organizing medical and vaccine clinics, day services, special events, and holiday planning in collaboration with external partners. Support volunteer and intern engagement, including college internships and recovery apprentices.

Training & Compliance: Facilitate staff and volunteer training and regularly scheduled meetings, oversee program policies, and ensure documentation and compliance with best practices. Manage budgets, approve expenditures, and oversee in-kind donation distribution.

Resident Support & Crisis Response: Address resident concerns, oversee reentry planning for restricted residents, and provide emergency response, including after-hours support.

Other Duties as assigned

Organizational Relationships:

Directly supervise Shelter Operations Program Staff and indirectly supervise Case Managers.

Works alongside a team of staff, volunteers, and interns. 

Represents LMM and specifically Shelter Programs to other social service agencies. 

Reports directly to the Senior Director of Shelter Operations

Qualifications:
The ideal candidate will have the education, experience, and skills necessary to fulfill all aspects of the role, including:

Education & Experience: Bachelor’s in Human Services, Addiction Recovery, Biblical/Christian Studies, or related field, with 4+ years in ministry, emergency shelter, or similar settings. Lived experience preferred.

Faith & Mission Alignment: Passion for evangelism, discipleship, and mercy ministry. Must align with LMM’s Statement of Faith and Life & Personal Covenant.

Expertise & Leadership: Strong background in case management, trauma-informed care, and addiction recovery. Supervisory experience with a collaborative leadership style.

Interpersonal & Problem-Solving: Excellent relational and communication skills. Ability to navigate crises, maintain boundaries, and work in a fast-paced environment with a consistent Jesus-centered focus.

Certifications & Compliance: CPI Crisis Intervention, First Aid/CPR/AED, and Food Handling within the first year. Must pass background screenings and comply with drug-free policies.

Physical Demands and Environmental Conditions: 

Intermittent high-stress environment

Standing 30%; walking 30%; sitting 40%; ability to walk up and down stairs and navigate all areas of the facility.

Possible exposure to a variety of illnesses.

Both inside and outside activities, regardless of weather.

Ability to rapidly deal with emergencies and respond outside of business hours as needed.

Equal Opportunity Employer
Lighthouse Mission Ministries is both an equal-opportunity employer and a faith-based religious organization. Subject to all applicable state and federal laws, Lighthouse Mission Ministries does not discriminate in its employment practices or in the administration and dissemination of its programs and services. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), Lighthouse Mission Ministries has the right to, and does, hire only candidates who agree with the Lighthouse Mission Ministries Statement of Faith. http://www.thelighthousemission.org/