Director of Rooms

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Tech-parks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness Centre, spa, swimming pool, an entertainment zone, library lounge, art gallery and business Centre.

Customer Relations

• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty  is often present in the lobby and at reception in order to meet guests on a daily basis.
•  Ensures that guests receive a warm and personal welcome.
• Organises the receptionists and welcomers for optimal effectiveness.
• Knows the behavior patterns of regular guests and issues instructions to the different teams within the department.

Prime Function:

• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset and representing hotel management.
• Is in charge of the organization and quality of Reception, Room Service and Floor services offered to guests.
• Is responsible for good financial and qualitative results for the department.
• Helps define and implement hotel strategy.
• Helps employees improve their skills and provides support for career development.

Professional Techniques

• Guarantees the high standard of rooms services.
• Is in constant contact with the other departments and ensures that information circulates smoothly between them.
• Is responsible for consistency and coherence between different teams.
•  Ensures that all brand reference guidelines are correctly applied at all times.
• Promotes the use of teams of receptionists and welcomers, ensures people are well suited to their jobs and that their roles are properly understood both by themselves and other hotel personnel.
• Promotes within the department the use of automated check in and check out kiosks by guests.
• Ensures that guests are followed up and offered appropriate services of a high standard.
• Supervises the whole department's organization and operations.
• Presents the General Manager with a daily report on activities and events.
• Initiates new projects, coordinating implementation and follow-up.

Team management and cross-departmental responsibilities

• Modifies working methods to comply with brand philosophy.
• Develops trust, openness and team spirit within the department.
• Involves and motivates his/her teams.
• Ensures headcount matches the level of activity.
• Recruits the Heads of Department under his/her responsibility.
• Takes part in or validates the recruitment of all team members.
• Carries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career development.
•  Validates the annual performance appraisals carried out by the Heads of Department (reception and floor departments).
• Supervises and coordinates the departments: ensures they are well organised and run smoothly
• Respects and ensures respect of labour regulations.

Management and Administration

• Draws up the annual budget for the department and follows up implementation.
• Implements the rooms pricing policy in an effort to optimize REVPAR.
• Motivates and drives the team to attain the department's quantative targets.
•  Manages headcount to ensure it matches the level of activity in line with the predefined budget.
• Carries out occasional checks on cash operations, activity reports etc.
• Checks and analyses the dashboard charts prepared by the Heads of Department.
•  Takes part in "Debtor" meetings and runs thorough checks on files in litigation.
• Analyses financial results and takes corrective measures as necessary throughout the year.

 

• Graduation/Post Graduation or Diploma in Tourism & Hospitality Management.
• Minimum 1 Year of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.