Director of Program Management, Global Commerce

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As Director of Program Management, Global Commerce, you will help drive critical priorities across Global Commerce and Crunchyroll by supporting the Executive Vice President and Strategy Leadership team. You will play a central role in leading cross-functional projects, preparing priority communications, and additional initiatives. You’ll act as an embedded problem-solver and strategic partner on high-impact initiatives, helping to shape the operating rhythm, global processes, and execution of the Global Commerce agenda.

Strategic Projects & Initiatives

• Support the Executive Vice President and Vice President of Strategy and Development on cross-functional projects tied to Global Commerce priorities and long-term strategy

• Conduct data-driven analyses and business modeling to inform high-stakes decisions

• Develop evaluation frameworks and dashboards to track progress on key goals and surface opportunities for improvement

Leadership Meetings and Event Planning

• Participate in key meetings with internal teams and external partners

• Take clear, structured notes and synthesize outcomes, decisions, and next steps

• Collect and prepare briefing materials for meetings, offsites, and internal strategy sessions for Global Commerce Leadership

• Help plan and execute executive & select leadership operating cadences, including weekly syncs, offsites, summits, and other planning meetings, with VP of Strategy & Development

Research & Analysis

• Conduct market research and trend analysis across the anime, retail, and theatrical industries

• Synthesize insights to inform strategic planning and executive-level decision making

• Support forward-looking initiatives that position Global Commerce for long-term growth

Operational & Organizational Support

• Provide day-to-day project management and operational support for the Global Commerce leadership team

• Coordinate cross-functional input into leadership communications and planning documents

• Assist in drafting and reviewing strategic communications from the EVP of Global Commerce office

• Support preparations for industry events, speaking engagements, and internal conferences

Presentation & Communication Excellence

• Own the development of leadership presentations and talking points, ensuring crisp storytelling, structured logic, and visual clarity

• Build presentation-ready decks in collaboration with senior stakeholders

• Translate complex topics into clear narratives for internal and external audiences

This role will report to the Executive Vice President, Global Commerce and is based out our Dallas office.

About You

• You have 15+ years of total experience, including: 3+ years in management consulting or business communications 5+ years in strategy or commerce roles at a retail, consumer, or media company

• You’re analytically exceptional, fluent in Excel/Sheets, and comfortable structuring business cases and performance tracking tools

• You’re tech-savvy, with a strong interest in AI trends, finding ways to automatic manual processes, and understand new technologies that reshape consumer or business behavior

• You’re comfortable in ambiguity, quick to structure, and skilled at problem-solving and influencing without authority

• You demonstrated ability to operate in confidential and high-pressure environments

• You are an expert at building logical, high-impact slides with clean visuals and clear narrative flow

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.

• Flexible time off policies allowing you to take the time you need to be your whole self.

• Generous medical, dental, vision, STD, LTD, and life insurance

• Health Saving Account HSA program

• Health care and dependent care FSA

• 401(k) plan, with employer match

• Employer paid commuter benefit

• Support program for new parents

• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite))

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

•
Courage. We believe that when we overcome fear, we enable our best selves.

•
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Kaizen. We have a growth mindset committed to constant forward progress.

•
Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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