Director of Product

About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.

Join us in shaping the future of hospitality!

About the Role
Canary Technologies is transforming how hotels operate and how guests experience their stay. As a Director of Product, you will set a compelling multi‑year vision and turn bold ideas into durable outcomes for customers and the business. You’ll operate at the intersection of strategy and execution by creating clarity from ambiguity, rallying cross‑functional teams, and holding a high bar for product craft and reliability. You treat your portfolio like a business: own the KPIs, make focused bets, and iterate quickly based on what the data and customer truth reveal. If you love raising the bar, inspiring teams, and shipping work that changes trajectories, this role is for you.

Responsibilities:
• Set a multi‑year product vision and translate it into clear strategies, multi‑quarter roadmaps, and measurable outcomes. Hold yourself and the team accountable to business KPIs.
• Operate with a CEO mindset for your portfolio: know the numbers cold, make focused bets, and pivot quickly based on customer truth and data.
• Drive end‑to‑end execution across multiple streams of work. Create clarity from ambiguity, sequence milestones, manage risks, and remove blockers to deliver reliably.
• Raise the bar for product craft and reliability. Establish quality standards, review work rigorously, and ensure we ship intuitive, durable solutions that scale.
• Lead customer‑backwards discovery. Pair qualitative insights with quantitative analysis to identify the highest‑leverage problems and validate solutions.
• Build and lead a small team of Product Managers. Coach for outcomes, provide clear expectations, and develop talent through feedback, modeling, and opportunity.
• Influence broadly without relying on authority. Align executives and cross‑functional leaders through clear narratives, crisp decision docs, and transparent tradeoffs.
• Partner deeply with Engineering and Design to balance speed, scope, and technical integrity. Make pragmatic decisions that protect long‑term velocity.
• Orchestrate go‑to‑market with Sales, Marketing, and Customer Success. Define positioning, enablement, rollout plans, and feedback loops to drive adoption.
• Institute operating rhythms that reinforce learning: post‑launch reviews, experiment cadences, KPI health checks, and decision logs.
• Manage a portfolio of bets. Allocate resources, sunset low‑ROI work, and double down where impact is greatest.
• Model Canary’s operating principles: bias for action, bold choices, customer truth, rally and inspire, learn and adapt. Reinforce these behaviors across the team.

Qualifications:
• 8+ years in product management with 2+ years managing PMs, ideally in B2B SaaS.
• Track record of shipping successful products from 0 to 1 and at scale, with clear business and user impact.
• Strong product judgment, customer empathy, and the ability to simplify complex problem spaces.
• Comfortable operating in a fast-paced, high-growth environment with evolving priorities.
• Excellent written and verbal communication skills and cross-functional leadership.
• Bonus: Experience in hospitality tech, messaging/communications, payments, or AI-powered products.

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.