Director of Product Management, Voice & Telephony (CCaaS / UCaaS)

Director of Product Management, Voice & Telephony (CCaaS / UCaaS)

Location: Eltropy Headquarters
Reports to: Chief Product Officer

About Eltropy

Eltropy is the industry-leading Unified Conversations Platform built specifically for financial institutions. Our platform combines digital conversations, voice, contact center (CCaaS), and unified communications (UCaaS) into one intelligent, compliant, AI-powered system. We help credit unions and community banks deliver exceptional member experiences, drive operational efficiency, and future-proof their communication stack.

We are expanding our voice and telephony capabilities and seeking a product leader who can help us build best-in-class contact center and office telephony products while driving forward an AI-native vision for the future.

Role Overview

We are looking for a Director of Product Management to lead Eltropy’s CCaaS (Voice+) and UCaaS (Office Phone) product lines. This leader will define the strategy, own the roadmap, and guide execution on mission-critical telephony initiatives. The role includes managing a team of product managers and collaborating closely with engineering, design, GTM, and customer-facing teams.

This position reports directly to the Chief Product Officer and will have a significant influence on the direction and success of Eltropy’s communication platform.

Key Responsibilities

Product Strategy & Vision

Define and drive the multi-year product vision for voice, telephony, and unified communications.

Own the roadmap for our CCaaS and UCaaS offerings.

Use market, customer, and competitive insights to inform strategic decisions.

Drive compliance initiatives (DNO, DNC, PCI etc.) cross-functionally. 

Champion the future of AI-native telephony — including virtual agents, conversational AI, smart routing, analytics, and more.

Team Leadership

Lead, mentor, and grow a team of product managers supporting telephony and contact center products.

Establish best-in-class product practices, strong prioritization, and high execution discipline to deliver the best end to end experience.

Drive cross-functional collaboration across engineering, design, GTM, support, and executive stakeholders.

Execution & Delivery

Own the full product lifecycle: definition, scoping, execution, launch, iteration.

Prioritize initiatives using a data-driven approach and clear business outcomes.

Make tradeoffs that balance customer needs, innovation, speed, and technical realities.

Partner with engineering to ensure high-quality and on-time delivery.

Customer & Stakeholder Engagement

Represent the Voice+ and telephony product lines internally and externally.

Engage with financial institution customers, strategic partners, and advisory councils to validate needs and gather insights.

Support GTM teams during product rollouts, launches, and strategic deals.

Travel to customer sites, conferences, and partner locations approximately two times per month to gather in-person insights.

Conduct deep discovery sessions with financial institutions to understand workflows, pain points, and unmet needs.

Use field insights to shape product direction, validate roadmap priorities, and influence long-term strategy.

AI & Innovation

Build AI-powered and AI-native telephony experiences that differentiate Eltropy’s platform.

Partner with the AI team to offer generative AI across voice workflows.

Measure usage, adoption, and ROI on AI-driven features and iterate based on insights.

Data-Driven Decision Making

Define KPIs, success metrics, and dashboards for Voice+ products.

Use data, experimentation, and customer insights to prioritize and validate decisions.

Foster a culture of learning, experimentation, and continuous improvement.

Qualifications

Required Domain Expertise: Strong experience with telephony, VoIP, SIP, CCaaS, UCaaS, call routing, contact center technologies, or related voice systems. Experience with PBX, Freeswitch, Kamalio, SIP protocols etc. is preferred. 

Product Leadership: 10+ years in product management with 5+ years building enterprise SaaS products.

People Management: Previous experience managing PMs and scaling product teams.

Execution Excellence: Proven ability to deliver complex, high-availability communication products.

Communication Skills: Exceptionally clear, structured communicator with strong storytelling abilities.

Bias for Action: Highly proactive, fast-moving, and able to make decisions in ambiguity.

Education: Bachelor’s in Engineering/CS/Technical field; MBA a plus but not required.

Why Join Eltropy?

Lead a core product line at the fastest-growing communications platform in the financial services industry.

Shape the future of AI-native customer/member communication.

Work directly with the CPO and executive team on strategic initiatives.

Be part of a culture that moves quickly, values product sense, and rewards impact.