Director of Product Management, ShipStation API

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

We are looking for a Director of Product, API to serve as a strategic leader and 2IC (Second-in-Command) for our global API Product organization. This is a high-impact leadership role created to accelerate our European (EU) expansion and drive the next generation of Value-Add API Services, including Advanced Analytics.

Reporting directly to the VP of API Product, you will act as a regional anchor in our London office, providing senior mentorship to our Product team in UK and US, while overseeing a portfolio of API offerings. You will balance long-term strategic planning with the tactical execution required to win in the fragmented European carrier and platform landscape.

Location (Hybrid/Remote & City/State)

London, UK

Travel Requirements

Travel required to visit prospective clients

About the team

The API Product team is the engine behind our global integration strategy. We are moving from a foundational "build" phase into a "growth and monetization" phase. This role is central to that evolution, providing a bridge between our US-based core platform and the unique requirements of the European market. You will directly manage a senior team of PMs focused on API Shipping, Carrier Onboarding, and Analytics.

What will you be doing?

• Strategic 2IC Leadership: Partner with the Product VP of API to define the three-year vision and serve as the primary deputy for API organizational health and strategy.

• EU Market Expansion: Lead the product motion for EU growth, identifying and prioritizing regional platform and carrier opportunities in a fragmented landscape.

• Value-Add Service Innovation: Drive the roadmap for high-margin API services, including the integration of our Reporting & Insights pillar.

• People Management & Mentorship: Directly manage and coach PMs, fostering a high-performance culture across time zones.

• Executive Representation: Act as the face of the API product line for EU-based stakeholders, enterprise partners, and senior leadership.

• Cross-Functional Coordination: Align with Sales and Partner teams to optimize the "Product-Sales motion" for enterprise funnels.

What are we looking for?

• Senior Leadership Experience: 10+ years of product management or product marketing experience, with a proven track record of managing and scaling PM teams at a senior/Director level.

• API & Platform Domain Expertise: Deep experience with complex API ecosystems, developer platforms, or fintech/logistics infrastructure (experience with global platforms like Intuit is a major plus).

• Global/EU Market Savvy: Demonstrated success in launching or scaling products within the European market, understanding local regulatory nuances.

• Strategic Commercial Mindset: Ability to link technical API roadmaps to tangible business outcomes, such as revenue growth, partner expansion, and customer retention.

• Communication Excellence: A "clarity-first" communicator who can distill complex technical strategies for executive and non-technical audiences.

What will make you stand out?

• Proven Partnership: Experience working in a 2IC capacity or leading a regional headquarters for a global product organization.

• Complex Transformation Experience: Success in transitioning a product from a cost-center/support function to a revenue-generating business line.

• Regional Proximity: Based in the London area with a willingness to anchor our UK-based team and visit EU partners in person.

The Tech

While you won’t need to write production code, you should be comfortable with API structures, reading documentation, and partnering closely with engineers on technical topics. Our tech stack includes REST APIs and internal tools to manage API lifecycle and usage. Proficiency in SQL and Business Intelligence tools like Looker.

• Working knowledge of G-suite applications

• Slack

• Zoom

What do we offer?

• 💻 Tools for the job: Auctane will provide you with all equipment you need, ensuring you can seamlessly and securely work from either the London office or the comfort of your home.

• Flexible hybrid working approach: Hybrid working offers the flexibility to balance on-site collaboration and remote productivity, leading to enhanced efficiency and well-being. As part of our approach, we ask that you attend the office two days a week, ensuring a blend of in-person connection and remote work benefits.

• Central London location: Experience the best of both worlds and join us at our fantastic office. Immerse yourself in our dynamic and open culture. Enjoy the array of complimentary drinks and snacks, and join our monthly social activities. Our London office serves as a vibrant hub within our global community, embodying true international diversity with representatives from over 20 different nationalities, speaking 10 languages.

• 25 days holiday (plus public holidays). Your holiday entitlement will increase to max. of 30 days, based on your length of service (2 yrs / 27 days, 3yrs / 28 days, 4yrs / 29 days and 5 yrs / 30 days)

• Company Pension: Auctane operates a contributory pension scheme on behalf of its employees, and will contribute up to 4%, providing the employee contributes 4%

• Life insurance: Auctane will provide 4x of base salary. This benefit is available from the first day of employment.

• Long term income protection: 50% of your base salary for up to 5 years. This benefit is available from the first day of employment.

• Private Medical and Dental Insurance: Both benefits are via our partner Bupa and available post probation. (Dental enrolment only occurs in May)

• Personal Training Budget. We offer a generous training budget of up to £2000 per year dedicated to your professional development. Whether it's investing in certifications, attending conferences, or exploring other educational opportunities, we are committed to supporting you in enhancing your expertise. We also provide access LinkedIn Learning. This benefit is available post probation.

• Health and Wellbeing: We have a wealth of health and wellbeing benefits available. Here’s just some of what we offer; gym membership and subsidies, 24/7 EAP, virtual GP appointments, subsidised eye care, counselling sessions, physiotherapy sessions, PT, and nutrition advice, financial and legal support. There is also an extensive resource library of podcasts, webinars and articles.

• Tax-Free Childcare: You may be eligible for tax free childcare, subject to the criteria set by the government. If successful, you can get up to £500 every 3 months (£2,000 a year) for each of your children to help with the costs of childcare.

• Cycle to work scheme: Auctane offers a subsidised cycle purchase scheme, Through this scheme, you will enjoy exclusive benefits, including attractive savings and convenient payment plans. This benefit is available post probation.

• Interest-free season ticket loan: Auctane can provide an interest free loan of up £7,000 to purchase an annual season ticket for travel requirements.This benefit is available post probation.

• 🔗 Referral Bonus: Our Employee Referral Bonus Program is designed to reward you for helping us build an even stronger and more talented team. You could earn up to £4,500, depending on the role and subject to the bonus program criteria.

• 📦 Postal Services: Auctane offers 99% discount on personal shipments using Packlink.pro