Director of Product Management, Card Readers

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Payments organization owns Toast’s payment acceptance and processing products. These products accept and process payments for our point-of-sale, our digital/online channels, and external partners, and they underpin additional financial services such as Toast Capital. On behalf of our customers, we process billions of dollars per year; we’re a critical part of their success—and Toast’s.

As Director of Product, Card Readers, you will own the strategy, roadmap, and delivery of our in-person payments experience on card readers. You’ll blend payments depth with hardware savvy to ship reliable, fast, and compliant checkout across markets—partnering with Mobile, Hardware/Firmware, Transactions, Risk, Ops, and external vendors/labs. This hybrid role is based in Dublin, Ireland (EU relocation supported).

About this roll* (Responsibilities)

• Define and communicate the card reader platform strategy and multi-year roadmap (device portfolio, SDKs/APIs, Tap to Pay, peripherals) tied to business outcomes.

• Drive delivery across multiple teams—from discovery to launch—owning planning, execution, and trade-offs to hit reliability, latency, and cost-of-acceptance KPIs.

• Lead EMV L2/L3 and scheme certifications and market launches; coordinate with labs (e.g., FIME/ICC/UL), processors/acquirers, and OEMs to land dates.

• Ensure quality end-to-end experiences, including telemetry/observability, OTA/TMS/MDM, configuration & firmware pipelines, and field-ready rollout plans.

• Collaborate with Customer Care & Support, Fintech Operations, Accounting/Finance, PM, UX, and Field Ops so cross-functional needs are reflected in scope and releases.

• Manage vendors and partners, including SLAs, joint roadmaps, and commercial negotiations.

• Lead reader migrations/EOL transitions; de-risk certification queues, inventory, and customer change management.

• Incorporate relevant advances in payments and terminal tech and industry best practices into our solutions.

• Define team rituals and delivery processes; run crisp post-mortems and drive systemic fixes for top defects and incidents.

• Mentor and coach both new and experienced Product Managers and partner Engineering Managers.

Do you have the right ingredients*? (Requirements)

• 10–15+ years in product management with 5+ leading in-person payments, POS terminals, or device platform products at scale.

• Experience shipping and operating software/hardware in a transactional SaaS environment with strong reliability and compliance requirements.

• Deep working knowledge of terminals and payments e.g. EMV (contact + contactless/NFC), PIN (online/offline), CDCVM, tokenization; auth/capture/refund/reversal flows; ISO 8583; routing (incl. debit networks).

• Hands-on experience with at least one major terminal stack (e.g., Ingenico, Verifone, PAX) or Tap to Pay on iOS/Android; familiarity with Bluetooth/USB connectivity and reader UX.

• Awareness of PCI/P2PE/SRED, key management, device provisioning/remote management, and basics of TMS/MDM.

• A bias toward action and pragmatic decision-making—balancing speed with safety and long-term maintainability.

• Proven ability to influence at executive and cross-functional levels; excellent writing and verbal communication.

• Strong customer empathy and data instincts; comfort owning KPIs and driving measurable outcomes.

• Desire to build a diverse team that wins together and prioritizes customer success.

• Experience in the Payment Acquiring/Processing space strongly preferred; international rollout/certification experience is a plus.

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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