Director of Product Management, Application

About Certify:

At CertifyOS, we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem.

What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and we're backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data.

But it's not just about the technology; it's about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. We're founded on the principles of trust, transparency, and accountability, and we're not afraid to challenge the status quo at every turn. We're looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data

About the Role :
Healthcare organizations face persistent challenges in provider data management, with practitioners navigating multiple systems to join a single payer network, leading to inefficiencies and compliance issues. This fragmented infrastructure drives up costs, delays network expansion, results in unpaid claims, and creates gaps in patient access. Certify is solving this by building the data infrastructure to power the next generation of provider technology, making healthcare more efficient.

We’re seeking an experienced Senior Director of Product Management to lead our customer-facing product teams, responsible for the Applications layer that delivers differentiated solutions on top of Certify’s platform. This leader will define and drive the vision for how healthcare organizations experience our products — from onboarding and workflows to insights and reporting — ensuring our applications deliver measurable value to customers and internal stakeholders.

Reporting to the SVP of Product, this role will lead a team of product managers focused on building intuitive, high-impact products that address customer pain points while leveraging the scale and power of our platform. The ideal candidate will combine deep product management expertise with a passion for solving complex customer problems, ensuring our application suite continuously drives adoption, satisfaction, and business growth.

What You Will Do

Customer-Driven Strategy

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Define and own the product strategy and vision for Certify’s suite of customer-facing applications.

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Work closely with customers to deeply understand their challenges, workflows, and needs, identifying opportunities where Certify can deliver transformative value.

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Act as the primary voice of the customer across the product organization, ensuring customer insights shape priorities without dictating them.

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Balance being customer-driven with maintaining a long-term strategic vision; avoid being purely customer-led.

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Establish success metrics and frameworks that measure the business and customer impact of application features.

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Build a multi-year roadmap for applications that drives adoption, retention, and customer outcomes.

Product Development & Execution

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Oversee the design, development, and delivery of customer-facing features and products that drive measurable customer and business value.

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Ensure product development processes include robust discovery, validation, and tracking of outcomes against defined success metrics.

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Partner with Engineering, Design, Go-To-Market, and Operations teams to deliver high-quality experiences at speed.

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Lead cross-functional initiatives that improve usability, customer workflows, and the ability to track and report provider data effectively.

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Continuously evaluate and optimize the performance of products post-launch, ensuring sustained impact.

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Ensure that product initiatives are aligned with company-wide goals and that success metrics roll up to organizational KPIs.

Leadership

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Lead, coach, and develop a team of product managers focused on customer-facing products.

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Foster a culture of curiosity, accountability, and outcomes-driven product development.

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Provide mentorship on prioritization, hypothesis-driven product development, and stakeholder communication.

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Partner with executive leadership to shape product org structure as the company grows.

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Collaborate closely with Sales, Customer Success, and Marketing to understand customer needs, support adoption, and inform product roadmaps.

About You:
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10+ years of product management experience in SaaS or healthtech, with at least 5 years managing product managers.

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Proven track record of building and scaling successful customer-facing products in enterprise or healthcare technology.

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Strong people leadership skills, with experience coaching PMs into senior leaders.

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Exceptional communication and presentation skills with executive audiences.

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Relentless focus on success metrics to track the value you and your team are delivering.

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Nice-to-Haves

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Experience in healthcare technology, particularly with provider data, claims, or interoperability.

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Background in balancing customer needs with regulatory/compliance requirements.

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Familiarity with workflow automation, analytics, or reporting tools.

Benefits of working at Certify:

100% of health, dental, and vision insurance premiums covered for employeesUnlimited PTO policy with a mandatory minimum of two weeks off No meeting Thursdays so you can stay heads down to get work done

At Certify, we firmly believe in fostering a welcoming and inclusive workplace where every employee feels valued, respected, and supported. As an equal-opportunity employer, we are dedicated to creating an environment free from discrimination and harassment. We embrace and celebrate the diversity that each individual brings to our team, recognizing that our unique backgrounds and life experiences collectively contribute to our strength and success. We warmly invite applicants from all walks of life to join our vibrant and inclusive community.

We understand that sometimes accommodations are necessary to ensure that everyone has an equal opportunity to showcase their qualifications and potential. If you require any reasonable accommodations during the application process, please don't hesitate to reach out to our friendly recruiting team at [email protected]. We are here to support you and make the process as smooth and comfortable as possible. Rest assured that your request for accommodation will have no bearing on our consideration of your qualifications.

At Certify, we are committed to maintaining a transparent and open environment regarding compensation. We want you to feel empowered to discuss and inquire about pay without fear of discrimination or retaliation. You can trust that your decision to discuss or disclose your pay will not negatively impact your employment or growth opportunities within our organization.