Director of Product Compliance

Galaxy Gaming is an innovative, customer-focused brand of omnichannel table games experts. Our team proudly represents world-famous table games and side bets, with over 20 years of iGaming experience, proven-performing technology and solutions, industry-leading service levels, and much more on the horizon. Join the Galaxy! This role is responsible for reviewing and maintaining regulatory product requirements and coordinating submissions of products to independent test labs and gaming regulatory authorities to ensure efficient and expedient product approvals. Additionally, you will ensure adherence to and completion of product shipping requirements, assist with research and maintenance of product compliance regulations.

Responsibilities:

Effectively manage and support the Company’s product compliance responsibilities including but not limited to product submissions, shipping notifications, investigating and reporting incidents, maintaining product records, and managing relationships with external partners i.e. ITLs and content creators

Serve as the product compliance SME in addressing technical compliance and regulatory issues

Supervise product submissions to independent test labs and gaming regulatory authorities

Present products to regulators and testing labs in-person or remotely and engage in product-related Q&A

Collaborate with cross-functional teams, including product development, operations and legal to integrate compliance requirements throughout the product development lifecycle

Oversee database of approvals, technical documents, and regulations pertaining to both product and shipping

Monitor product shipment notification packages for accuracy and timely submissions

Implement processes to monitor and track changes in regulations and standards, and effectively communicate those changes to internal stakeholders

Investigate field issues and communicate findings clearly and concisely to Management, Regulators, and test labs as applicable

Create and maintain internal processes across departments related to product compliance requirements

Provide accurate product reporting to respective regulatory agencies

Conduct risk assessments related to product and shipping compliance and provide guidance to the department on measures to reduce or eliminate risks

Develop and deliver training to educate internal teams on product compliance obligations and best practices

Represent Galaxy at key industry events and tradeshows, including but not limited to G2E and IGA

Reports discrepancies, recommended changes, and/or problems for resolution to the Gaming Compliance Officer

Help support the incident management process, including responding to field issues and preparing regulatory compliance notifications, and sending applicable information and documents to Galaxy customers

Serve as a point of contact to coordinate product and shipping-related regulatory responses to various agencies with the Gaming Compliance Officer

Provide support to the Gaming Compliance Officer as required

Other duties as assigned

Required Knowledge/Skills/Job Qualifications:

Position requires registration with the Nevada Gaming Control Board (“NGCB”) and other gaming jurisdictions in which we operate

Understanding of regulatory requirements pertaining to product and shipping compliance

General knowledge of iGaming and casino table games markets

Maintain a positive attitude and professional demeanor

Excellent written and verbal communication skills including telephone, email, and video conferencing etiquette

Must be able to articulate concepts and ideas in a clear, concise, and accurate manner

Strong organization skills with sharp attention to detail, accuracy, and follow through

Ability to interpret a variety of instructions in written, oral, diagram or schedule form

Ability to identify critical and practical problems and, find a solution

Strong project management skills: plan and execute projects, establish priorities, and meet deadlines

Ability to exercise good judgment under all circumstances and deal with stress effectively

Ability to communicate effectively with regulators, which may include appearances in front of boards or commissions, executive directors, and staff

Ability to read, write and interpret detailed, concise, and accurate documents, such as reports, policies, procedures, and correspondence

Demonstrate integrity and discretion in handling confidential information

Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, SharePoint, software applications, and databases

Familiarity with enterprise management or database system is a plus

Willingness to work a flexible schedule, including evenings and weekends

Ability to work independently and always exercise good judgment

Education/Experience:

Bachelor’s or Associate Degree in a related field and/or a combination of education and equivalent work experience in a related field

At least (5) years of product compliance experience with either a gaming operator or gaming supplier, or equivalent experience/background with a regulatory authority or test lab

Physical Requirements

Must be able to remain in a stationary position for extended periods of time

Must occasionally move about inside the office to access office machinery

Must be able to move about in the testing area or showroom to facilitate presentations and testing

Constantly use hands/fingers to operate a computer and other office productivity machinery, such as a calculator and copy machine

Occasionally will need to reach with hands and arms and lift up to 25 pounds

Galaxy Gaming is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, gender identity, sexual orientation, protected veteran status, and basis of disability, or any other federal, state, or local protected class.