Director of Organizational Excellence

The Director of Organizational Excellence is responsible for ensuring Daycos turns priorities into consistent, high-quality execution by focusing on how work gets done. This role assesses capacity, improves efficiency, and ensures the organization is resourced and aligned to deliver what matters most, while helping Daycos adapt, pivot, or persevere as conditions change.

Responsibilities
Daily Operations Leadership
   • Lead operational oversight across Daycos, with a focus on capacity and efficiency, ensuring work can be delivered consistently over time.
   • Assess how work is flowing across teams and identify opportunities to improve clarity, reduce friction, and increase output.
   • Help teams build scalable, repeatable ways of working that support quality and service commitments.
   • Establish and monitor operational signals (capacity, volume, service levels, constraints) that inform decision-making.
   • Support teams in balancing daily work with learning and improvement
Implementation & Delivery
   • Turn company priorities into clear plans with ownership, timelines, and expectations.
   • Lead or oversee cross-team initiatives to ensure work moves from idea to delivery.
   • Keep initiatives aligned with Daycos priorities and adjust course when constraints or new information emerge.
   • Identify risks, dependencies, or misalignment early and help teams navigate them.
Company Resourcing & Capacity
   • Continuously review team capacity and workload across the organization.
   • Partner with others to ensure we are focused on the highest-impact work.
   • Help make resourcing decisions, including when to shift priorities, pause work, or invest additional capacity.
   • Support role evolution and team design as Daycos grows and priorities change.

Skills & Experience We Value
   • Experience leading operations, delivery, or complex initiatives in a growing organization, with a strong ability to move from strategy to action.
   • Proven ability to partner with the COO and other leaders as a thought partner on organizational health, capacity, constraints, and opportunities.
   • Comfort working across teams to align priorities, capacity, and execution, and to navigate competing demands.
   • Ability to assess capacity and constraints—not just timelines—and help teams make thoughtful tradeoffs.
   • Clear communicator who creates clarity in moments of ambiguity and helps the organization move faster without creating unnecessary complexity.
   • Models reflection, ownership, and a “how might we” approach to problem-solving.
   • Trusted, steady presence who brings structure where helpful, flexibility where needed and helps teams do their best work.
Benefits:
   • Retirement plan with company matching
   • Health, dental, and vision insurance
   • Long-term disability and life insurance
   • Employee loan program
   • Student loan repayment
   • 529 education savings plan matching
   • Financial education and planning resources
   • Paid time off
   • Hybrid work schedule
   • On-site fitness center, wellness snacks, and wellness incentives
   • Employee-led committees offering additional creative benefits
   • Personal and professional growth opportunities