Director of Operations- Pediatric Home Care

Director of Home Care, Wilmington NC

At BAYADA Home Health Care we’re dedicated to providing compassionate, high-quality home health care to medically fragile children and their families. Our team of skilled clinicians, caregivers, and support staff works tirelessly to ensure every child receives personalized care in the comfort and safety of their home. We’re currently seeking a dynamic Director of Pediatric Home Care to lead our office in Wilmington, NC and help drive excellence in clinical care, operational performance, and family satisfaction.

Position Summary:
The Director of Pediatric Home Care is responsible for the overall leadership, management, and growth of the pediatric home care office. This role combines clinical oversight, team development, business operations, and regulatory compliance to ensure our patients receive exceptional care and our staff are supported and empowered.

Key Responsibilities:

• Lead, mentor, and manage a multidisciplinary team including clinical supervisors, nurses, caregivers, and administrative staff.

• Oversee daily operations of the pediatric home care office, ensuring efficient scheduling, compliance, and service delivery.

• Develop and manage budgets, monitor key performance indicators (KPIs),

• Build and maintain strong relationships with referral sources, hospitals, physicians, and community organizations..

• Ensure all services meet federal, state, and accreditation standards for pediatric home health care.

• Identify operational inefficiencies and implement process improvements.

• Drive quality improvement initiatives and maintain a culture of excellence and safety.

• Monitor performance metrics, budgets, and staffing levels to ensure financial and operational health of the office.

• Represent the agency in the community and participate in outreach efforts to grow awareness and patient census.

• Serve as a point of escalation for families to ensure concerns are addressed with empathy and urgency.

• Monitor patient satisfaction and implement feedback into service improvement plans.

• Ensure care coordination aligns with family preferences, cultural values, and patient needs.

• Foster a collaborative, accountable, and supportive workplace culture.

Qualifications:

• Four year college degree required

• Minimum 2 years verifiable experience in pediatric home care (preferred but nor required), home health, or related healthcare leadership roles.

• Proven interpersonal, recruiting and employee relation skills

• Knowledge of state regulations

• Demonstrated leadership ability with experience managing diverse teams.

• Excellent communication, problem-solving, and organizational skills.

• Passion for delivering compassionate, family-centered pediatric care.

Why you'll love BAYADA:

• Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.

• Impactful Work- Make a meaningful impact in the Wilmington Community

• Weekly Pay- Consistent weekly paychecks to keep your finances on track.

• Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered

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• We offer a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program

• To learn more about BAYADA Home Health Care benefits, https://www.bayada.com/benefits

• Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.

• Career Growth- Advancement opportunities to help you grow in your career.

• Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.