Director of Operations & Administration

Eugene Area Chamber of Commerce | Director of Operations & Administration

Reports to: Chief Strategy & Operations Officer (CSOO)
Status: Full-time, Exempt
Salary Range: $60,000–$70,000 annually, depending on experience and qualifications

Placement within the range will be based on relevant experience, demonstrated skills, and alignment with the scope of the role.

Benefits: Employer paid medical insurance, short- and long-term disability, life insurance, paid holidays, generous paid time off, and eligibility for a 401(k) employer contribution after three months
  

About the Chamber

The Eugene Area Chamber of Commerce is a 1,200-member organization serving as a catalytic leader for our regional economy. We bring together business, civic, and community leaders to drive collaboration, advocacy, and programs that strengthen economic opportunity and quality of life in Lane County.

While non-partisan, the Chamber is not neutral on issues that impact the business community and regional prosperity. We are a mission-driven organization that values clarity, collaboration, and thoughtful systems that support people doing meaningful work.

Position Overview

Are you someone who brings structure, clarity, and follow-through to everything you touch? Do you naturally create systems, timelines, and checklists—and then use them to keep work moving forward? If you are highly organized, proactive in your communication, and take pride in closing loops so nothing gets missed, this role may be a strong fit.

The Director of Operations & Administration serves as the operational backbone of the Chamber, owning the systems, processes, and day-to-day coordination that keep the organization running smoothly. This includes documenting and maintaining internal processes, managing administrative workflows and logistics, supporting onboarding and staff transitions, and tracking action items and deadlines through completion.

This role requires exceptional organization, disciplined follow-through, and proactive communication. You are someone who notices gaps early, flags issues before they become problems, and keeps others informed without being asked. You bring order to fast-moving situations and help the team stay aligned, prepared, and on track.

You’ll work closely with senior leadership and collaborate across departments as a trusted operational partner who raises the organization’s standard for clarity and consistency. While we’ll train you on our tools and systems, your baseline matters: you are dependable, detail-oriented, comfortable handling confidential information, and confident managing multiple priorities with care and precision.

This is a fast-paced, dynamic role for someone who genuinely enjoys making things run well and takes satisfaction in reliability, accuracy, and follow-through. For the right person, it’s a meaningful opportunity to play a central role in a mission-driven organization and make a visible impact every day.

Role Scope & Decision-Making Authority

The Director of Operations & Administration is responsible for execution, coordination, and implementation of established policies, processes, and systems.

This role:

Has autonomy to manage day-to-day operations and administrative workflows

Is empowered to recommend improvements and efficiencies

Partners closely with senior leadership to ensure smooth organizational functioning

Key Responsibilities

Operations & Office Management

Oversee daily office operations to ensure a professional, welcoming, and well-functioning workplace

Manage vendors, subscriptions, contracts, supplies, and facilities-related needs

Maintain shared calendars, internal deadlines, and operational workflows

Serve as the go-to resource for operational questions and coordination

Oversee the condition and functionality of the Chamber’s office space, including coordination of cleaning, maintenance, and repairs

Ensure meeting spaces and common areas are prepared for internal and external meetings and events

Monitor shared spaces (e.g., kitchen, conference rooms) and coordinate with vendors or partners as needed to support a respectful, well-functioning workplace

Administrative & Leadership Support

Provide administrative and coordination support to senior leadership

Support internal meetings, including scheduling, agendas, materials, and follow-up

Assist with board and committee logistics and preparation

Maintain and organize internal documentation and records

HR & People Operations (Support & Administration)

Coordinate onboarding and offboarding processes

Maintain personnel records and HR systems

Administer payroll and employee benefits programs (including enrollments, changes, audits, and coordination with providers and brokers), ensuring accuracy, timeliness, and confidentiality

Manage PTO tracking and leave administration in alignment with organizational policies

Assist with the implementation of HR policies and employee handbook updates

Serve as a first point of contact for routine HR and workplace process questions

Support onboarding, training, and supervision of administrative or operations-related staff, as assigned

Contribute to a positive, well-supported team environment through clear expectations and strong communication

This role supports HR administration and implementation and reports to the COO who serves as the organization’s HR director and legal compliance authority

Finance & Operational Coordination

Support invoicing, bill processing, and expense reimbursements

Assist with budget tracking and preparation of reports for leadership

Coordinate with leadership and external partners on routine financial operations

This role supports limited daily accounting and administrative financial activities and works with the COO and our contracted CFO to ensure internal processes are followed

Systems, Processes & Continuous Improvement

Maintain and improve internal systems and tools (e.g., HR platforms, document management, project tracking)

Document standard operating procedures (SOPs) and ensure consistency across teams

Identify inefficiencies and recommend practical process improvements

Support cross-department coordination and internal alignment

Member & Public Interface Support

Serve as a professional point of contact for members, partners, and the public as needed

Support front-office coverage and general inquiries

Ensure a responsive, helpful, and welcoming experience for all stakeholders

What Success Looks Like in This Role

Staff experience clear, consistent, and reliable operational support

Leadership time is freed from administrative and operational tasks

HR and finance processes run smoothly, accurately, and on time

Internal systems are documented, organized, and continuously improving

The organization experiences fewer last-minute scrambles and operational bottlenecks

Qualifications & Experience

Required

4–6 years of experience in operations, office management, administration, or a similar role where you were responsible for keeping systems, processes, and deadlines on track

Demonstrated strength in organization, follow-through, and proactive communication, including tracking action items and closing loops across multiple stakeholders

High attention to detail with a strong record of accuracy, consistency, and reliability

Experience handling highly confidential employee and financial information with discretion and sound judgment

Experience supporting multiple leaders or departments simultaneously in a fast-paced environment

Comfort managing competing priorities calmly while maintaining clear timelines and communication

Required – Systems & Operations Experience

Experience administering or supporting payroll and employee benefits, including coordination with external vendors or brokers

Comfort working in HR, finance, and administrative systems (e.g., HRIS, payroll platforms, accounting or expense systems)

Ability to learn new systems quickly and improve or document processes, not just follow them

Experience working in an environment with high expectations for accuracy, deadlines, and follow-through, where accountability and completion were standard

Familiarity with documenting procedures, checklists, or internal workflows to support consistency and clarity across a team

Preferred (Nice-to-Have)

Experience working in a nonprofit, membership-based, or small organization where priorities shift and roles are cross-functional

Familiarity with process improvement or continuous improvement (e.g., identifying inefficiencies, simplifying workflows, or tightening systems over time)

Experience supporting senior leadership or executive teams, including managing deadlines, follow-ups, and coordination on their behalf

Comfort preparing or maintaining internal documentation, calendars, or operational trackers used by a broader team

Experience working in a mission-driven organization and appreciation for behind-the-scenes operational impact

Why You’ll Love Working Here

Make a Difference
Your work will directly support local businesses and contribute to the vitality of our community by ensuring the Chamber’s internal operations run smoothly, efficiently, and sustainably. What you do behind the scenes enables meaningful work out in the community.

Trusted Ownership
You’ll be relied on as a central operational resource—owning systems, processes, and coordination that keep the organization functioning day to day. We value thoughtful problem-solving, initiative, and people who take pride in making things work well.

Growth & Development
Join a dynamic, mission-driven organization that values learning, continuous improvement, and professional growth. This role offers the opportunity to deepen your experience in operations, administration, and people support while working closely with senior leadership.

Competitive Benefits

Employer-paid medical insurance, short- and long-term disability, and life insurance

Paid holidays, generous paid time off, and volunteer time off

401(k) with employer contributions after just three months

Our Values in Action

As a community organization, we strive to serve our members and the broader community with purpose and integrity. We are looking for an individual who aligns with our core values and brings them to life through their work.

Lead
We are strategic thinkers with bold ideas. We create clarity, take initiative, and act as catalysts for positive community change.

Innovate
We are curious and open-minded. We seek better systems, smarter processes, and thoughtful improvements that support our people and mission.

Engage
We show up, listen closely, and participate in meaningful conversations. We value collaboration, inclusivity, and strong relationships—internally and externally.

Impact
We are solution-oriented and relentlessly optimistic. We work together to solve challenges and strengthen the community we serve.

Your Impact

By joining our team, you’ll play a key role in strengthening Eugene’s business community by ensuring the Chamber’s internal operations are organized, responsive, and reliable. Your work will help create a supportive environment where staff can do their best work and the organization can deliver meaningful programs, services, and advocacy for our members.

Join Us

If you’re someone who enjoys bringing structure, clarity, and calm to a fast-paced environment—and you want your work to have real community impact—we’d love to hear from you. Join us in helping build a stronger, more connected business community in Eugene.

Equal Employment Opportunity Statement

The Eugene Area Chamber of Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type because of race, color, religion, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local laws.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every qualification. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications.