Director of Member Growth & Engagement

Confidential

Lexington, Massachusetts Hybrid permanent

Posted: January 30, 2026

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Quick Summary

The Director of Member Growth & Engagement is responsible for developing and executing plans to drive membership acquisition, deepen member relationships, and enhance overall engagement.

Required Skills

Business Development Marketing Member Engagement Data-Driven Insights Innovative Programs Cross-Functional Collaboration Strategic Partnerships Customer Service Relationship Management

Job Description

Posting Summary:

The Director Member Growth & Engagement is responsible for developing and setting strategies, and executing plans that drive membership acquisition, deepen member relationships, and enhances overall engagement. This role ensures that MIT FCU delivers exceptional experiences across all touchpoints, leveraging data-driven insights, innovative programs, and cross-functional collaboration to achieve growth objectives and strengthen member loyalty. The role also works to enhance and develop mutually beneficial relationships between MIT FCU and strategic partners.

Job Requirements:

Required: Minimum 7 years of industry experience, plus 3 years’ experience in business development, marketing, or member engagement required. Master's degree in a related technical or business/management discipline preferred.

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