Director of Marketplace

Job Title:

Director of Marketplace

Description:

We are seeking a highly operational and strategic Director of Marketplace to lead and scale our national field operations, vendor network, and maintenance coordination functions.

This leader will oversee the performance, growth, and operational execution of our Marketplace division, including Regional Marketplace Managers, Maintenance Coordinators, Vendor Relations, and Field Agent operations. The Director of Marketplace will be responsible for driving SLA performance, vendor quality, project completion efficiency, field coverage expansion, and customer experience across our portfolio.

This role requires a strong operator who thrives in fast-paced environments, can build scalable systems, and is passionate about accountability, operational excellence, and process optimization.lude self-starter, reliable, agile, extreme ownership, trustworthy, and looking for more than just a job!

We are interested in candidates open to working in our Las Vegas, NV office.

Responsibilities:

Marketplace & Operations Leadership

Lead the overall Marketplace department strategy, operations, and performance

Oversee Maintenance Coordination, Vendor Relations, and Field Operations teams

Build scalable workflows, SOPs, escalation paths, and operational controls

Ensure timely execution of maintenance projects, inspections, turnovers, and field tasks

Partner cross-functionally with Leasing, Customer Success, Business Operations, and Product teams

Vendor Network & Capacity Management

Develop and scale a high-performing national vendor and field agent network

Ensure adequate market coverage across all operating regions

Monitor vendor performance, quality, responsiveness, and SLA adherence

Implement vendor scorecards, accountability measures, and escalation procedures

Drive recruitment initiatives for service pros and field agents in underserved markets

Performance Management & KPIs

Own departmental KPIs and operational reporting, including:

Project SLA Breaching Rate

Average Project Completion Time

Maintenance Loss Ratio

Vendor Response Time

Quality Assurance Scores

Backlog Aging

Field Coverage Metrics

Task Completion Rates

Develop action plans for underperforming markets, vendors, or team members

Lead weekly operational reviews and deep-dive performance meetings

Team Leadership & Development

Manage and develop Marketplace leadership and support teams

Coach managers on performance management, accountability, and operational execution

Build a culture focused on urgency, ownership, communication, and customer experience

Assist with hiring, onboarding, training, and workforce planning

Process Improvement & Scalability

Identify operational inefficiencies and implement scalable solutions

Improve automation, task routing, communication workflows, and reporting visibility

Collaborate with Product and Engineering teams to improve platform functionality and operational tooling

Standardize best practices across markets and teams

Qualifications

5+ years of leadership experience in operations, marketplace management, property management, field operations, logistics, or vendor management

Experience leading distributed teams in high-volume operational environments

Strong understanding of SLA management, vendor performance, and operational KPIs

Proven success building scalable operational systems and processes

Exceptional organizational, communication, and problem-solving skills

Ability to manage competing priorities in a fast-paced environment

Experience in property management, maintenance operations, or service marketplaces strongly preferred

Preferred Experience

Property management or PropTech experience

Marketplace operations (Uber, DoorDash, Angi, Thumbtack-style environments)

Vendor network management

Maintenance coordination or field services

Multi-market operational leadership

Process automation and workflow optimization

Success Metrics

Success in this role will be measured by:

Reduced SLA breach rates

Improved project completion times

Increased vendor responsiveness and quality

Reduced maintenance loss ratio

Improved field coverage and task fulfillment rates

Reduced operational backlog aging

Improved customer satisfaction and retention

Leadership Traits We Value

Ownership mentality

Bias for action

Operational rigor

High accountability

Strong communication

Data-driven decision making

Ability to thrive in ambiguity and rapid growth

About Home365

Home365 is an InsureTech/PropTech company offering residential real estate investors a fully automated Real Estate Investment and Property Management platform. Our platform is coupled with a Net Operating Income (NOI) Guarantee that underwrites the operating expenses of properties and ensures their performance over the long term.

We foster an open, multinational environment, thriving on transforming ideas from brainstorming sessions into reality.

Our product is a sophisticated blend of Incident/Claim Management software, smart IoT, and a curated hyper-local mobile market network of service providers and real estate transactions. Powered by innovative machine learning applications, we optimize everything we do.

We are backed by top-tier VCs, private equity firms, and leading CVCs. Designed in California and built by our talented tech team based in Tel Aviv, Israel, our platform integrates cutting-edge technologies to deliver exceptional results.

Benefits:

Competitive compensation package

Medical, dental, and vision plans

Equity 

Wellness programs