Director of IT Operations

The Director of IT Operations will lead our global end-user services and support organization, driving operational excellence, service quality, and customer satisfaction. Reporting to the Vice President of IT Operations, this role provides strategic vision and hands-on leadership to teams delivering technology and operational support across the enterprise. You will oversee all aspects of IT service delivery, from support centers and device management to collaboration platforms, ensuring high availability, scalability, performance and seamless service for employees and partners worldwide.

This is a key leadership role within a rapidly scaling, cloud-first organization focused on safety, reliability, and continuous improvement. You’ll partner closely with executive leadership, business stakeholders, and technology teams to shape the company’s IT service strategy and deliver measurable results.

What You Will Be Doing

• Develop, communicate, and execute the organization’s IT operations vision, strategy and roadmap.

• Lead high-performing teams across Service Desk, Onsite Support, and Office 365/Azure platforms.

• Manage all aspects of the Global Service Center, including SLAs, escalations, and vendor relationships.

• Establish and enforce end-ser technology standards, ensuring alignment with business objectives.

• Define and monitor key metrics (SLAs, CSAT, DORA) to ensure operational excellence and accountability.

• Oversee day-to-day service delivery operations and drive continual improvement through automation and process optimization.

• Collaborate with senior management on IT strategy, technology roadmaps, and business transformation initiatives.

• Manage budgets and resource allocation to support growth while maintaining cost efficiency.

• Lead, mentor, and develop technical and operations staff, fostering engagement, innovation, and ownership.

• Promote a culture of transparency, accountability, inclusion, and continuous learning across all IT functions.

What You Bring

• 10+ years of progressive IT operations management experience, including leadership of large, distributed technical support teams.

• Deep expertise in end-ser technologies, collaboration platforms, device management, and IT service management tools.

• Strong command of ITIL processes, service governance, and incident/change management best practices.

• Demonstrated ability to drive service excellence, meet SLAs, and deliver measurable business impact.

• Experience managing vendor contracts, budgets, and technology investments.

• Exceptional communication and presentation skills, with the ability to engage both technical and executive audiences.

• Proven track record of building and sustaining high-performing teams in fast-paced, growth-oriented environments.

• Strong analytical, problem-solving, and decision-making skills with a focus on data-driven outcomes.

• Leadership qualities that inspire accountability, collaboration, and innovation across teams.

Who We Are

At BusPatrol, safety isn’t just a priority — it’s our mission. As the nation’s most trusted school bus stop-arm technology solution, we serve over 350 school districts, protecting nearly 2 million students across 30,000 buses. Every day, millions of children rely on school buses to get to and from school safely, yet reckless drivers continue to put them at risk.

As a technology company with a unique focus on public safety, we use cutting-edge AI, machine learning, and telematics to improve school bus safety. Our all-in-one safety program equips school bus fleets with AI-powered cameras, cloud-based data management, and an integrated software platform to capture and process stop-arm violations. Our safety programs foster accountability and reduce dangerous driving behavior in communities across the country. By partnering with school districts, municipalities, and law enforcement, we make safety solutions more accessible and effective, ensuring that every child’s journey to and from school is as

What We Offer

When you join BusPatrol, you are not just taking a job. You are joining a mission-driven team dedicated to making a real impact. We offer:

✔ Competitive salary and benefits package

✔ Unlimited PTO

✔ A purpose-driven career, working to protect children and improve public safety

✔ The occasion to participate in BusPatrol’s culture of safety, learning, and teamwork

✔ A team of innovators, committed to leveraging AI and smart technology for social good

Be Part of Something Bigger

We are looking for a passionate and dedicated team member to help us make roads safer. This is a meaningful opportunity to contribute to a mission-driven company that is using technology to create real change. At BusPatrol, we foster an inclusive and diverse environment built on integrity, collaboration, and innovation. If you are ready to be part of a team that is deeply committed to safety and community impact, we would love to hear from you. Together, we can protect students, hold drivers accountable, and build a safer future for all.

We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children’s safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed.