Director of Global Sales Operations & Enablement

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.

The Director of Sales Operations & Enablement is responsible for the strategic development, implementation, and measurement of all sales support functions. This dual-focus role ensures the sales organization has the analytical infrastructure (Ops) and the skills/content (Enablement) necessary to maximize market penetration and drive revenue growth. You will oversee data reporting, CRM management, incentive compensation, and the end-to-end training lifecycle.

Essential Job Functions:
1. Sales Operations & Strategic Analytics

• Strategy Alignment: Ensure sales strategy and teams are aligned to grow market penetration and maximize force effectiveness.

• Performance Metrics: Develop KPIs and dashboards to identify successes, gaps, and productivity trends.

• Data Management: Act as the primary owner for CRM and Marketing automation tools, managing all sales data reporting and statistical analyses.

• Forecasting: Create unique models for business understanding, forecasting accuracy, and operational efficiency.

• Budget & Compensation: Manage departmental budgets (T&E, Sales/Marketing) and lead the design and administration of the Incentive Compensation Plan.

2. Sales Enablement & Talent Development

• Training Lifecycle: Identify learning needs and design/deliver innovative training experiences, including new hire onboarding and ongoing development.

• Curriculum Design: Create agendas, curricula, and materials for all sales training, focusing on RMB chosen sales methodology, account management, and product demonstrations.

• Execution: Plan and execute blended training programs for national/regional meetings and product launches.

3. Cross-Functional Leadership

• Internal Synergy: Coordinate with Marketing, Customer Support, and Regulatory teams to ensure training solutions meet compliance and commercial objectives.

• Strategic Positioning: Apply expertise in targeting and differentiation to ensure the sales force effectively communicates the company’s value proposition.

• Process Improvement: Continuously identify gaps in the business model and suggest solutions that align with the organization’s strategic priorities.

• Manage and Develop direct reports (Data Admin/Analyst) and Sales Enablement Manager.

Preparation, Knowledge, & Skills:
• Education: Bachelor’s degree in Business, Marketing, or Science.

• Experience: 10+ years in Sales Operations (Biotech/Pharma preferred).

• Leadership: 10 + years in strategy development, leadership, and training delivery.

• Technical: 10 + years of expert-level experience with Salesforce.com (or similar CRM) and Advanced Excel.

• Analysis: Proven ability to conduct statistical analyses and build complex business models.

• Soft Skills: High-level presentation skills and the ability to work cross-functionally.

Rapid Micro Biosystems is proud to offer a competitive total compensation package designed to attract, inspire and retain the best talent in our industry. In addition to base pay, our full-time regular employees are eligible for an attractive benefits package, cash incentive opportunities, and an equity grant. 

The base annual salary hiring range for this position is $200,000-220,000

Starting salaries are determined based on skills, experience, budget and other job-related factors. More information about our total compensation package will be shared with candidates during the recruitment process.  

ABOUT RAPID MICRO BIOSYSTEMS:
Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products.

The company’s Growth Direct™—the first and only growth-based system to automate rapid compendial QC Micro testing—ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation.

Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes.

Rapid Micro Biosystems is headquartered in Lexington, Massachusetts. Our research & development, and manufacturing operations are located in Lowell, Massachusetts. Additionally, we maintain field offices in Freising, Germany; Switzerland, and Singapore.

Equal Opportunity:
Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.