Director of Data Operations, Citymapper

At Citymapper (a Via company), we’re on a mission to help make complex cities more accessible to everyday users. Our application transports millions of people in hundreds of cities around the world by giving them access to the most current and sophisticated transportation options available. We make getting around your favourite city easy, so that you can enjoy the ride.

As Director of Data Operations at Citymapper, you will lead the teams and systems that keep our product accurate, reliable, and ready to scale. Our Data team makes Citymapper trusted by millions every day, powering everything from new city launches to the insights that guide our business strategy. You will set direction, make high-stakes prioritisation decisions, and ensure the function delivers on its commercial and operational impact. This is a hands-on leadership role where your decisions directly shape how people move through cities.

About the Role

• Set operational direction and structure, balancing day-to-day priorities with long-term planning, team capacity, and growth

• Lead, mentor, and guide managers, stepping in to unblock teams, resolve issues, and maintain focus

• Drive operational excellence, including prioritisation, workflow optimisation, and ensuring teams focus on work that delivers the most business impact

• Partner closely with Engineering to shape tools, systems, and processes that enable teams to operate efficiently at scale

• Collaborate with Commercial and Product teams to translate strategic priorities into operational plans

• Continuously identify opportunities to improve ways of working, processes, and organisational structure to increase efficiency, scalability, and impact

About You

• You bring at least 8 years’ experience and have held leadership roles managing teams in a fast-moving, technically complex environment

• Commercially and operationally minded, you make the right trade-offs, prioritise impact, and keep teams moving in the right direction

• Hands-on, you jump in to remove blockers, tackle challenges, and support the team

• Technically fluent, you understand the work of engineers and data teams, and translate between technical and business contexts

• An exceptional communicator with high emotional intelligence, you influence, inspire, and align teams across roles, regions, and cultures

• Structured, methodical, and highly organised, you define ways of working, track progress, and drive operational improvements

• You are passionate about cities, public transport, and data, and motivated by creating products that millions of people rely on every day

What We Offer

• Becoming part of a company that was awarded for its commitment to social good

• Competitive compensation including stock options

• A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches

• Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA

• Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents

• Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI)

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

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