Director of Data and Customer Insight

Can you lead our data driven transformation?

We are looking for someone to inspire our teams and ensure data is at the heart of IGD

About the role

You will be a dynamic business leader able to set the vision, strategy and pace for our data and insight driven transformation. You will drive an approach that grounds our customer solutions and our internal decision making in data and insight, driving continuous improvement and identifying new opportunities for value creation.

You will develop the team and its capability so it is fit for purpose and enabled for the future. You will lead and inspire the team to step change data literacy across the organisation, building confidence and integrating data insights into our commercial products and day to day business processes.

You will bring a collaborative, problem solving mind-set to the role, strong stakeholder management capability and proven experience of driving change and influencing at a senior level.

The responsibilities

Reporting to the CFO, accountable to the leadership team, these include:

Team Leadership and Performance

As a member of the business leadership team, you will work closely with business leadership defining the business reporting metrics that optimise decision making and track the performance of the business towards delivering our strategic plan.  You will work closely with the client success team, the customer experience team, the customer engagement team, the technology team and support the executive optimising business performance. 

You will be leading and inspiring a large multi-disciplined team. You will have accountability for the overall direction, and for the performance and results of the Data, Analytics and Customer Insight teams at IGD.

You will be responsible for setting and delivering the operational priorities and plan, and for ensuring alignment with overall IGD business strategy. You will provide inputs to departmental and IGD strategy, helping to ensure data and insight are at the heart of our agenda. You will work with your managers to set the standards and expectations for quality.

You will champion a data led approach, inspire and motivate a high performing team who have the skills, capability and desire to deliver excellence at IGD.

You will role model IGD's behaviours and create a culture of open feedback, on-going team development and high performance.

Data Strategy

You will create and deploy a single IGD Data Strategy that articulates how IGD will build, consolidate and develop our data capability. It will identify and prioritise key value workstreams; IGD principles, and document operational governance across technology, people and processes.

You will lead and co-ordinate inputs from relevant teams across the organisation such as Technology and Legal, and will engage the Exec and the wider business to embed the data strategy across ways of working.

You will provide clarity and clear business case rationale for how IGD generate value from our data

Data Enablement

You will lead the team to drive a step change in data literacy across the organisation, identifying the as is and to be capability and designing a program to engage and drive enhanced capability across the business.

You will ensure that data and insights are embedded in our content and in our ways of working. You will help inspire and lead a culture of Grounded curiosity, and passion for a data led approach.

What you bring

You will have extensive experience of developing & deploying effective data models to facilitate impactful reporting in a Microsoft environment and know how to optimise KPIs using Power BI reporting and dashboards. Demonstrating a track record of delivering excellent reporting and insight around financial, operational and client engagement data including across our website and social media channels.

The mindset to drive clarity, pace, collaboration and accountability

You’ll have the curiosity and agility to solve problems, proactively collaborating across the business

You’ll have the ability to communicate, engage and adapt your approach with a range of stakeholders, including senior leaders.

You will be able to articulate the language of data and tech to all stakeholders in a clear way

You will be future focused, identifying new opportunities and driving continuous improvements

The rewards

We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time.

The location

We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from central London.

Our behaviours

We're hungry for better

We solve it together

We make it happen

We say what needs to be said           

More about our people

We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our clients and themselves.

We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process.

More about IGD

At IGD (Institute of Grocery Distribution), we serve as a unique, impartial force for good, driven by our charitable status and commitment to public benefit. Our purpose is clear: to unite and inspire everyone to deliver a thriving food system. We achieve this by acting as a trusted convener, uniting stakeholders from across the entire agrifood supply chain to address critical challenges.

We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that not only benefit their operations but also contribute to the collective good of society.

This is funded through our work with hundreds of clients from across the global food and consumer goods landscape.