Director of Commercial Operations & Deal Desk

Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We’re looking for a Director of Commercial Operations & Deal Desk to scale our Go-To-Market (GTM) and deal operations, reporting to the VP of Revenue & Customer Operations. This leader will shape and scale our commercial engine by overseeing strategic deal execution, pricing governance, end-to-end deal life cycle processes and systems, and process optimization. You’ll be a key connector between Sales, Account Management, Legal, Finance, Product Marketing, Product, Sales Ops, and Customer Success, making it easier to do business with Mark43 and helping us grow responsibly and predictably.

The Director of Commercial Operations will own the end-to-end commercial execution engine that enables the company to win, structure, and close business efficiently and responsibly. This role sits at the intersection of Sales, Legal, Finance, Deal Desk, and Operations, ensuring that commercial deals are structured to support growth, mitigate risk, and scale sustainably.

This leader is responsible for translating commercial strategy into repeatable processes, clear ownership, and disciplined governance across the deal and Q2C lifecycle —from opportunity intake through execution, expansion, and renewal.

What You’ll Do

If you were on our team last week, you might have:

• Partnered with Sales and Finance to define commercial guardrails for a complex, multi-year government procurement

• Developed streamlined approval workflows to reduce deal cycle time and increase transparency

• Identified and launched frameworks and programs aimed at reducing time to quote and time to contract

• Collaborated with Product Marketing to define pricing guidance for a new product launch

• Identified enhancements to our Salesforce and CPQ

• Facilitated a retrospective on sales-to-onboarding handoffs and rolled out an improved framework for customer transitions

• Resolve issues arising from non-standard deals or situations escalated to leadership

As Director of Commercial Operations, you will:

• Partner with Sales, Finance, Legal, and GTM leadership to define and operationalize commercial deal strategy aligned to business priorities.

• Act as the connective tissue between Sales, Legal, Finance, Sales Ops, and Services to eliminate friction and ambiguity in commercial execution.

• Lead and scale our deal enablement processes and teams, Deal Desk function, enabling efficient, compliant, and customer-friendly deal execution

• Champion ease of doing business—both for internal teams and external buyers

• Translate strategic business goals into tactical process improvements across our GTM motion

• Identify bottlenecks, compliance risks, and inefficiencies in deal workflows.

• Design and implement scalable processes, templates, playbooks, and approval frameworks.

• Partner with RevOps, Finance, Legal, Deal Desk, and IT on tooling strategy (CRM, CLM, pricing, contract vehicle tracking).

• Provide strategic guidance on deal structure, pricing constructs, contract vehicles, and risk tradeoffs for complex or non-standard deals.

• Work with Deal Desk to drive consistency and predictability in deal cycle times and approval paths

• Establish standardized intake, review, approval, and execution workflows for commercial deals.

Success Metrics

• Reduced deal complexity and deal cycle times and SLAs

• Improve Speed to Revenue without Sacrificing Quality: Improved order quality, compliance, and risk visibility

• Increased Sales satisfaction and confidence in commercial support

• Clear governance and ownership across the commercial lifecycle

• Scalable processes that support growth without increasing friction (Standardize where Possible, Flex where Needed)

What You’ll Need

We’re looking for a Director with 8+ years of experience in commercial operations, sales strategy, or GTM enablement. You've led teams, worked across executive stakeholders, and built operational systems that scale. Public sector or enterprise SaaS experience is required.

You’ll be successful here if you:

• Lead with clarity. You distill complex problems into actionable plans and communicate with precision.

• Operate cross-functionally with ease. You work well with Sales, Legal, Product, and Finance—and know how to balance their needs.

• Thrive in ambiguity. You’re a builder who likes to create structure where none exists.

• Bring a systems mindset. You think about processes, incentives, and data holistically—and design with scale in mind.

Where You’ll Work

This role is remote-friendly for candidates based in approved U.S. states. We also have offices in New York City and, Boston for those who prefer hybrid or in-person work.

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $185,000- $260,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k plan. Please note that the higher end of this range will be reserved for candidates with appropriate experience who reside in high cost of labor markets.

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Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] requesting the accommodation.