Director of Clinic Operations

At Truss Vet, we’re bridging gaps in care to support pets and the people who love them. We have an ambitious 10-year goal of nurturing the human-animal bond by supporting over 1 million pets and their families, and we're doing this by pioneering a new category in veterinary medicine and focusing on building out the premier veterinary urgent care company in our industry. We're growing quickly, and we need talented people to help us do it!

We're currently hiring a Regional Director of Operations (RDO) to join our leadership team and help manage our growing family of clinics. This is a unique role, as you'll have the opportunity to work directly with the founders to craft the future of Truss Vet. It will be fast-paced, high-pressure, exciting, and impactful. We're looking for someone who has done this before and brings a wealth of experience to the table, but is ready for a new challenge. 

Director of Clinic Operations Overview

As a Director of Clinic Operations, your mission is to enable our clinics to thrive and execute the Truss Vet flywheel, our process for operating amazing veterinary urgent care clinics.

Key Job Responsibilities:

Leading, managing, and holding accountable our Practice Managers and Medical Directors

Ensure we have the right people in the right seats

Hold 1v1s and quarterly conversations

Partner with the leadership team on quarterly training sessions

Help set clinic-level annual goals and rocks aligned with company goals

Enabling all clinic components of the flywheel to run effectively

Help clinic leaders build great teams and cultures

Ensure a 4.9+ star client experience across all clinics

Find opportunities to improve clinic workflow and support improvement initiatives

Support the practice of high-quality medicine and the timely sharing of medical records

Generating awareness of Truss Vet in local markets through care partnerships and events

Supporting Practice Managers and Medical Directors to help identify and solve problems

Focusing on coaching vs. doing

In clinics 50%+ of the time

Responding quickly to outreach from PMs + MDs (within 24 hours)

Acting as a sounding board and coach to help PMs + MDs identify and solve issues

Professionally and proactively managing employee and client issues

Assisting with clinic recruiting and ongoing people management and onboarding needs

Assisting PMs and MDs with human resource issues, negative client interactions, and other thorny situations

Partnering collaboratively with other stakeholders to support the rollout of key initiatives

Helping identify the most important issues and opportunities for improvement across clinics

Partnering with Leadership to identify workflow improvements

Supporting the rollout and training of various improvement initiatives in clinics

Ensuring uniform execution of Truss Vet playbooks 

You’re A Great Fit If:

Someone would describe you as proactive, detail-oriented, timely, organized, productive, analytical... and still a people person! Bonus points if you can move things with your mind!

You have a growth mindset; you never stop learning, and you’re constantly looking for ways to advance your team, yourself, and your career

You want to work for a company that has an ambitious vision and growth plan, and you want to be a part of achieving it

You want to make a difference in the world, have an impact on people’s lives, and change the future of animal healthcare for the better

You love working in teams and find that you’re able to relate to people of all types

You’re willing to “get your hands dirty;” no task is beneath you, you’re entrepreneurial and a servant leader

You provide energy to the people you’re around because you’re generally a happy, positive, optimistic person (after interacting with you, people feel energized vs. drained)

You read our core values statements (below) and they overlap with your personal values

You are based in NC or willing to relocate

Education & Experience:

5+ years in the pet healthcare ecosystem 

5+ years of multi-site operational and/or management experience in a fast-growing healthcare services business (ideally veterinary)

Managed multiple hospitals (4+) in prior roles

Former veterinary practice manager (bonus points)

Four-year degree preferred but not required

Willing to travel significantly for role

Truss Vet Core Values Statements:

Dare to Care: Doing what is easy isn’t always right. Doing what is right isn’t always easy. So we show up. We care. Even when clients don’t deserve our best, even when a conversation is uncomfortable, we approach situations with courage, empathy, and authenticity. “We care enough to have tough conversations and we handle tough conversations with care.”

The Details Matter: Our standards are reflected in every detail, and those details matter. The client will never forget the hug you gave when they said goodbye to their best friend. That blanket may mean the difference between an hour of comfort for a pet versus an hour of fear. The smell or site of a dirty rug may mean the difference between a great first impression versus skepticism of our entire team.

Truss One Another: To be accountable to the success of the team means we’re accountable to the success of each other. We have our teammates’ backs. We catch each other's’ mistakes. We challenge each other to improve and be the best versions of ourselves.

Bowl Half Full: Your dog doesn’t go through life believing his bowl is half-empty. We see the good in others and in each other, we see opportunities in challenges, we meet discomfort with good humor, and when we find closed doors, we kick them open or make new ones.

We Believe In:

Excellence in medicine and the highest reasonable standards of care

Providing our teams with the resources to be happy and successful

That every pet deserves to live its best life (Except for that one chihuahua... jk)

Going home on time

No abusive noncompetes

Building a supportive team that you want to hang out with even on your off days (but we’ll never make you)

Treating people like we want to be treated

Compensation and benefits that help people live well

Working hard and pursuing excellence while still having fun

Compensation & Benefits:

Competitive salary

Health, vision, and dental insurance

Short- and long-term disability coverage, life insurance, accident insurance, and critical illness insurance

Paid time off (PTO)

Mental wellness subscription

Parental leave

401K + match

Commitment to professional and personal development through mentorship

Pet care discounts

Sound like your kind of place? Join a team that’s passionate, positive, and committed to shaping the future of veterinary medicine for pets, their people, and each other.