Director of Client Placement and Admissions - SUD Treatment

DIRECTOR OF CLIENT PLACEMENT AND ADMISSIONS

Substance Use Disorder Treatment

CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first-class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients.

As a nonprofit organization, CRI-Help is a qualifying employer affording our full-time employees the opportunity to begin, or continue, the process of seeking PSLF (Public Service Loan Forgiveness). In addition, our benefits package for full-time employees is quite robust- especially the option for 100% employer-paid $0 deductible plan Medical insurance, including an additional 40% paid coverage for dependents, which accompanies our 401k with 4% match option nicely. Please see the full list of benefits below, especially the 12 paid holidays per year (we are a 24/7 facility, so not all employees will be able to take all 12 paid holidays off- but will still get paid for the holiday in addition to their hours worked).

CRI-Help is an amazing organization to be a part of and I strongly encourage you to consider joining the team! We opened a new facility in Lincoln Heights in January 2025 and are still hiring for all roles- keep referring back to https://crihelp.bamboohr.com/careers/ for current openings at all sites.

Basic Functions

Reporting to the CEO, the Director of Client Placement & Admissions is responsible for creating and maintaining efficient systems for clients accessing substance use disorder treatment services at CRI-Help, ensuring timely clinical assessments for admissions to CRI-Help’s residential, residential withdrawal management, and outpatient programs.

Responsibilities

Provide leadership to the Intake Department and cultivate the function of the Department as an integrated team.

Perform supervisory duties, including recruiting, hiring, training, coaching, and evaluating Intake Department staff.

Train all staff members who complete admission inquiries. This includes but is not limited to over-the-phone screening, answering pre-admission/general intake questions from potential client, families, or their referral sources, scheduling intake, gathering and then communicating insurance information.

Supervise and train all Intake Specialists who are responsible for conducting clinical assessments. This includes but is not limited to conducting ASAM, ASI, CIWA, COWS, and making sure that all admission paperwork is completed.

Ensure creation and maintenance of program documents that describe procedures to follow during admission, discharge and transfer. Advise other organizational leaders, programs, and teams on integration of these policies and procedures within their respective scopes. Assist in the cross-functional implementation of necessary changes.

Develop and implement a streamlined system to organize, track, and manage client admissions, transfers, and step-downs across all CRI-Help programs, working closely with the interdisciplinary team to ensure efficient client flow and consistently meet census goals.

Assess inquiries when necessary and respond to referral sources based on CRI-Help procedures, communicate admission(s) decision(s) and ensure positive admission experience for referrers, clients and their families.

Ensure proper completion, signing and distribution of paperwork in accordance with CRI-Help’s Admissions policies and procedures, and all applicable DHCS, LACDPH SAPC, and CARF requirements.

Manage the Mitel phone system call center and monitor performance of each Intake Specialist – monitoring call abandonment rates, inbound calls handled, shift duration, etc.

Maintain close communication with CRI-Help leadership about bed availability and communicate bed availability to the clinical team.

Initiates and coordinates goals, deadlines, and projects for the Intake department

Regularly attend Case Conference meetings, report on new admissions, and provide written reports on departmental activities.

Manage time off requests and schedules to ensure screening and admissions appointments are available during all Intake business hours.

Participate in the organizational performance management system, for example by joining the Risk Management, Quality Management, and Management Committees.

Coordinate with the Admissions Manager to submit and close out all CALOMS files on a quarterly basis.

Coordinate with the Admissions Manager to submit DATAR on a monthly basis for Pfleger Residential, Socorro and Lincoln Heights Recovery Campus

Maintain knowledge of managed care clinical guidelines standards and criteria for admissions into SUD residential and detoxification programs. Act as an advisor to the organization in these areas.

Perform other related duties as assigned by the CEO.

Skills / Knowledge

Must have excellent written, oral and documentation skills

Must have strong understanding of SUD treatment modalities

Must have demonstrated knowledge of client eligibility criteria for all ASAM levels of care and medical necessity guidelines for level of care placement

Must have advanced knowledge of DSM-V

Must have ability to accurately diagnose SUDs and co-occurring disorders

Must be well organized and proficient in planning and scheduling

Must have excellent time management skills

Must understand the philosophies of Twelve Step programs

Must have strong computer skills, including the ability to quickly learn, navigate, and work within various electronic systems and databases

Education / Training

Preferred: Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW) or licensed-equivalent, with a valid license in the State of California designated by the Board of Behavioral Sciences

Required:  Certified Drug and Alcohol Counselor in the State of California; certified by one of the three State of California Department of Health Care Services (DHCS) recognized certifying organizations (i.e. CAADE, CCAPP, or CADTP)

Required:  Bachelor’s degree in a relevant field (e.g., Psychology, Addiction Studies, etc.)

Experience

Must have a minimum of five years of related work experience.

Must have a minimum of three years of management experience.

Working Conditions

Frequently ascend and descend stairs.

Frequently remain in stationary position, standing and / or sitting for 6 – 8 hours

Frequently crouch below the waist and / or reach above shoulders.

Occasionally lift and / or move objects up to 10 lbs.

Occasionally push and / or pull objects up to 10 lbs.

Occasionally operate motor vehicles.

Special Conditions

Must have a valid California Driver’s License

Position Reports To

CEO

Position Supervises

Intake and Admissions Manager

Senior Intake Specialist

Intake Specialist

Intake Screener

Intake Receptionist

Receptionist

Position Type

Full-Time, In-Person, Exempt, Salaried

Pay Range

$120,000 - $160,000 / Year

Benefits

100% Paid Blue Shield Trio Plan Medical Insurance Option

80% Paid Blue Shield Access+ Plan Medical Insurance Option

80% Paid Kaiser Medical Insurance Option

40% Dependent Coverage on Medical Insurance Plan

80% Paid Dental Insurance

Vision Insurance

Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)

Educational Assistance Tuition Reimbursement Program

401(k) 4% Employer Match

100% Paid $25,000 Life Insurance Plan with option to voluntarily increase coverage