Director of Assessment and Referral (Santa Rosa)

ABOUT US:

Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.

Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.

Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.

POSITION TITLE: Director of Assessment & Referral (A&R)

REPORTS TO (TITLE): Chief Operating Officer (COO)

PAY RANGE: $152,048-$178,656 Annually

DESCRIPTION OF POSITION:

The purpose of the Director of Assessment & Referral (A&R) position is to provide leadership and manage day-to-day activities relating to intake and admissions. The person in this position is responsible for development and communication of program priorities aligned with organizational goals. The Director of A&R evaluates requests for admission and is authorized to admit patients who fall with established guidelines. The Director of Assessment and Referral maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures).

KEY RESPONSIBILITIES:

• Builds, directs, manages, and ensures implementation and effectiveness of hospital’s assessment and referral program.
• Directs activities of A&R staff. Monitors staff performance and provide regular feedback on quality and quantity of work, reinforces positive work behaviors and intervenes in problems.Responsible for scheduling and staffing to ensure that A&R Department has needed coverage.
• Maintains TRIMS documentation and other administrative documentation associated with calls and services received.
• Collaborate on information infrastructure required to support efficiency and overall departmental performance. Ensures needed data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data.
• Serves as the department’s fiscal manager.
• Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions.
• Performs related duties as requested.
• Upholds the Organization’s ethics and customer service standards.

Requirements:
Education and Licensing:

• Master's Level Licensed Clinician preferred. Registered Nurse (RN) or Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) or Licensed Marriage Family Therapist (LMFT.)
• Verbal de-escalation and physical intervention program as approved by the CNO.

Knowledge and Experience:

• Behavioral Health and/or Hospital background required with a minimum of 5 years’ experience in a clinical, supervisory and/or administrative role in an inpatient and/or outpatient mental health setting.
• Current Cardiopulmonary Resuscitation (CPR) certification required, or obtained within initial orientation period.
• Verbal de-escalation and physical intervention program as approved by the CNO.
• Familiarity with continuum of care and clinical terminology.

Skills and Abilities:

• Maintains confidentiality of patients at all times.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strong interpersonal skills. Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to work in a fast-paced, expanding organization.

Physical Requirements:

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to fifteen (15) pounds.

Benefits:
• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan
• Healthcare Spending Account
• Life Insurance
(Supplemental Life, Term and Universal plans are also available)
• Short and Long-Term Disability
(with additional buy-in opportunities)
• PTO Plan with Holiday Premium Pay
• Discounted Cafeteria Meal Plan
• Tuition Reimbursement