Director of Adult Residential Services

Director of Adult Residential Services

Hybrid Remote Full-Time (40 hours per week) Position in Oakland, CA (Exempt)

Reports To: Chief Program Officer

Who We Are

Ruby’s Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.  

RP is led by survivors with a focus on reflection, innovation, and connection.  We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Who You Are

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services.

You are a steady, principled leader who thrives in complex, fast-paced environments where every decision has real impact. You understand residential services as living ecosystems that require structure, compassion, courage, and relentless attention to quality.

You balance high expectations with genuine care for your team. You coach, you develop, and when needed, you roll up your sleeves without hesitation. You communicate clearly, hold people accountable with respect, and cultivate a culture where staff feel equipped, supported, and empowered. You are guided by integrity, equity, and trauma-informed principles. You know how to navigate compliance-heavy environments without losing sight of humanity. You handle crises with calm, clarity, and purpose.

What qualifications are required for this position?

You also have:

A Bachelor’s degree in a relevant field, with a strong foundation in human services, social work, psychology, or public administration. Advanced certifications or degrees are a plus.

Minimum 5–7 years of leadership experience in residential, homeless services, or social services program management.

Demonstrated experience with compliance-driven environments (county shelter standards, licensing, funder audits, etc.).

Proven experience in program management, staff supervision, and working with diverse populations.

Strong leadership, team-building, and organizational skills.

Excellent communication and interpersonal skills, with the ability to interact effectively with staff, clients, and external partners.

Ability to manage crises, make sound decisions, and ensure safety and security for clients and staff.

Commitment to a trauma-informed, client-centered approach to care.

Ability to think strategically, solve complex problems, and lead change initiatives.

In possession of a valid CA driver's license, proof of insurance, and be approved by Restorative Pathways insurance as a driver in order to drive agency vehicles.  If a staff member cannot be approved by Restorative Pathways insurance as a driver, employment might not be able to continue.  Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles.  Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.

Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements.

What You Will Do

The anticipated start date for this position is Winter 2025. The Director of Adult Residential Services provides strategic leadership, operational oversight, and program excellence across all of our adult residential programs. This role is responsible for ensuring high-quality, trauma-informed, culturally responsive services that meet all contractual, regulatory, and agency standards. The DoARS builds strong, solutions-oriented teams; ensures programs are fully staffed and supported; maintains strict compliance with funding and licensing requirements; and drives continuous improvement through data, accountability, and collaborative leadership.

The Director of Adult Residential Services will lead a dedicated team, maintain program compliance with all relevant standards, and work collaboratively across departments to ensure high-quality care and positive outcomes for clients. The DoARS will actively participate as a member of the RP Leadership team. The DoARS is also expected to maintain regular visibility across locations conducting site visits regularly each month, per program to strengthen relationships, enhance communication, and ensure service delivery aligns with the agency’s mission and standards.

Responsibilities include:

Program Leadership & Oversight

Provide high-level leadership for all adult residential programs, ensuring cohesive operations and alignment with agency values and strategic priorities.

Oversee daily program functioning, crisis response systems, service coordination, and adherence to trauma-centered practices.

Conduct minimum three-monthly site visits to each program to maintain connection, address barriers, review quality, and support teams.

Ensure programs maintain a safe, structured, and welcoming environment for all participants.

Participate in continuous growth and development that aligns with your role's responsibilities and the agency's strategic plan.

Act as an Ambassador for Restorative Pathways in all interactions with staff, clients, partners, and the community. Possess a full understanding of all RP services and confidently communicate internally and externally high-level messaging.

Compliance & Quality Assurance

Ensure programs meet or exceed all regulatory, contractual, and funder requirements, including county shelter standards and applicable state/local guidelines.

Oversee implementation of internal QA systems, audits, corrective actions, and ongoing improvements to documentation and practice.

Partner with training/learning departments to ensure staff meet required competencies and certification standards.

Staff Supervision & Development

Directly supervise Facility Managers and other assigned leadership roles.

Foster a culture of accountability, professional growth, collaboration, constant feedback and trauma-informed leadership.

Lead staffing strategy across programs, including hiring, onboarding, coaching, succession planning, and performance evaluation.

Support managers in developing strong scheduling systems, equitable workloads, and clear communication channels.

Effectively manage crises, including de-escalating situations and implementing solutions, while providing clear direction and support to the team to maintain stability and ensure the safety and well-being of all individuals involved.

Programming & Service Delivery

Ensure programs deliver high-quality, person-centered services tailored to the needs of adults and families experiencing homelessness or interpersonal violence.

Guide implementation of evidence-informed practices, empowerment-based services, and effective crisis intervention.

Promote integration of resource navigation, community partnerships, life skills development, and wraparound supports.

Ensure that any incidents or safety concerns are reported, addressed, and documented in accordance with the agency's policies and protocols.

Collaboration & Communication

Serve as a primary liaison between Adult Residential Programs and internal departments such as HR, Finance, Operations, Training, and Outreach.

Partner closely with the Chief Program Officer to align department goals, address systemic issues, and advance long-term programmatic vision.

Ensure consistent communication with program teams, funders, inspectors, and community partners.

Build and maintain relationships with external agencies, community organizations, and local service providers to enhance services for residents.

Advocate for the needs of adults in residential care and represent the organization in relevant community forums, coalitions, and public engagements.

Work closely with the operations department to ensure residential facilities are well-maintained, safe, and meet all regulatory and organizational standards, addressing maintenance issues promptly to provide a secure and supportive environment for residents and staff.

Data, Reporting & Budget Oversight

Oversee program budgets, ensuring appropriate spending, documentation, and alignment with fiscal guidelines.

Track and analyze key performance indicators, service outcomes, and staffing metrics.

Ensure timely submission of funder reports, incident documentation, and required compliance records.

Complete functional timesheets by assigned due dates in compliance with time allocations.

Actively participate in reflective supervision sessions.

Perform other duties as assigned.

Working Conditions

This position is eligible for hybrid in person & remote work. Time spent on-site versus remote working will be discussed and agreed upon with your supervisor.  You are expected to be available on-site as necessary given business needs. You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.

Local travel in the greater Bay Area may be required.

Applying

The pay scale for the Director of Adult Residential Services is $140-150k. The benefits that come with working at Restorative Pathways at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, sabbatical, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hours per week, salaried position. This is a hybrid position (flex work), with some days required in our Oakland office. Applicants must be located in the greater Bay Area.

Preference will be given to internal applicants.

At RP, we are committed to workplace diversity and providing equal employment opportunities. Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.