Director, Market Access & Custom Analytics, Taiwan

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

The Director of Market Access and Custom Analytics (MACA) for Taiwan will develop and execute applied health economic patient access strategies and tactical, evidence-based change management plans to support the Commercial Sales organization.

 

Externally, this position will work with hospitals and hospital systems in Taiwan to demonstrate the applied clinical, operational, and economic value of Intuitive technology by developing real-world evidence case studies. The scope of work for the MACA consulting services team includes da Vinci Program Value Analysis, Infrastructure Optimization, and co-developing strategic Growth initiatives that address patient access challenges.

 

Internally, the position will be an influential health economics and patient access commercial advisor, collaborating with various internal leaders, including, but not limited to, sales, marketing, digital product teams, professional education and program services teams, health economics & outcomes research, clinical affairs, regulatory, and legal. The MACA Director and these Intuitive peers will develop commercial strategies targeted for specific P5 (patient, physician, provider, payer & policymaker) customer segments. Experience in consulting & change management, advanced analytics, and project management is required. High-level executive presentation and communication skills are also necessary for success.

 

Roles & Responsibilities:

 

• Work collaboratively with various Intuitive teams to improve patient access by directly engaging hospitals and hospital systems in Taiwan and providing consultative services.
• Accelerate patient access to Intuitive technology by removing access, belief, and coordination constraints through consultative advanced analytics with healthcare organizations in collaboration with the Intuitive commercial teams.
• Develop clinical, operational, and economic insights from data related to Intuitive technology deployment.
• Provide regular voice-of-customer (VOC) feedback on clinical, operational, and economic challenges faced by healthcare stakeholders by partnering with sales, marketing, digital product teams, professional education and program services teams, health economics and outcomes research, clinical affairs, regulatory, and legal to generate ideas on how Intuitive products and services can solve these issues.
• Identify regional best practice references to incorporate into Intuitive’s robust peer-to-peer education programs. This is foundational to the value of the Asia Regional MACA organization.
• Fully align with Taiwan LRM (Long Range Model) goals and strategy, and collaborate with the marketing and commercial teams to prioritize focus areas.

 

Skills, Experience, Education, & Training:

 

• Bachelor’s degree with 12+ years’ experience or an advanced degree (Master's or Doctorate) with 8+ years’ experience.
• Experience in healthcare consulting, marketing, or sales is required.  
• Extensive knowledge of the healthcare and hospital landscape in Taiwan, including healthcare data sources and visualization methodologies.
• Demonstrated ability in influencing and leading change management strategies, both internally and externally, and recognized as a top performer in matrixed organizations.
• Proven experience deriving actionable insights from data, and an ability to present strategic recommendations via real-world evidence to hospital operators and senior healthcare executives.
• Solid understanding of clinical pathways, peri-operative staffing, and surgical treatment approaches for hospital inpatient settings and alternative care sites in Taiwan.
• Experience developing “thought leaders” and key subject matter expert relationships through interactions with societies, hospitals, and surgeons to increase economic evidence for Marketing peers.
• Experiences in LEAN, Kaizen, or management consulting are desired.
• Expected travel within Taiwan and internationally is approximately 40%.
• Proficiency in English is required.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.