Director, Market Access & Custom Analytics, Japan

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

The Director of Market Access and Custom Analytics (MACA) for Japan will develop and execute applied health economic patient access strategies and tactical, evidence-based change management plans to support the Commercial Sales organization.

Externally, this position will work with hospitals and hospital systems in Japan to demonstrate the applied clinical, operational, and economic value of Intuitive technology by developing real-world evidence case studies. The scope of work for the MACA consulting services team includes da Vinci Program Value Analysis, Infrastructure Optimization, and co-developing strategic Growth initiatives that address patient access challenges.

Internally, the position will be an influential health economic and patient access commercial advisor, collaborating with various internal leaders, including but not limited to sales, marketing, digital product teams, professional education and program services teams, health economics & outcomes research, clinical affairs, regulatory, and legal. The MACA Director and these Intuitive peers will develop commercial strategies targeted for specific P5 (patient, physician, provider, payer & policymaker) customer segments. Experience in consulting & change management, advanced analytics, and project management is required. High-level executive presentation and communication skills are also necessary for success.

Roles & Responsibilities:

• Work collaboratively with various Intuitive teams to improve patient access by directly engaging hospitals and hospital systems in Japan and providing consultative services.

• Accelerate patient access to Intuitive technology by removing access, belief, and coordination constraints through consultative advanced analytics with healthcare organizations in collaboration with the Intuitive commercial teams.

• Develop clinical, operational, and economic insights from data related to Intuitive technology deployment.

• Provide regular voice-of-customer (VOC) feedback on clinical, operational, and economic challenges faced by healthcare stakeholders by partnering with sales, marketing, digital product teams, professional education and program services teams, health economics and outcomes research, clinical affairs, regulatory, and legal to generate ideas on how Intuitive products and services can solve these issues.

• Identify regional best practice references to incorporate into Intuitive’s robust peer-to-peer education programs. This is foundational to the value of the Asia Regional MACA organization.

Skills, Experience, Education, & Training:

• Bachelor’s degree with 12+ years’ experience or an advanced degree (Master's or Doctorate) with 8+ years’ experience.

• Experience in healthcare consulting, marketing, or sales is required.  

• Extensive knowledge of the healthcare and hospital landscape in Japan, including healthcare data sources and visualization methodologies.

• Demonstrated ability in influencing and leading change management strategies, both internally and externally, and recognized as a top performer in matrixed organizations.

• Proven experience deriving actionable insights from data, and an ability to present strategic recommendations via real-world evidence to hospital operators and senior healthcare executives.

• Solid understanding of clinical pathways, peri-operative staffing, and surgical treatment approaches for hospital inpatient settings and alternative care sites in Japan.

• Experience developing “thought leaders” and key subject matter expert relationships through interactions with societies, hospitals, and surgeons to increase economic evidence for Marketing peers.

• Experiences in LEAN, Kaizen, or management consulting are desired.

• Expected travel within Japan and internationally is approximately 40%.

• Proficiency in English is required.

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