Director Managed Services
Confidential
Posted: January 30, 2026
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Quick Summary
The Director Managed Services role involves managing business relationships with senior stakeholders, delivering outcomes that exceed their expectations, and ensuring consistent analyst processes and service level across all accounts.
Required Skills
Job Description
Job Description:
The key functions of this role are to:
• Manage the business relationship with the client, Building strong relationships with senior stakeholders. Managing expectations and feedback
• Virtual Management/Development/Coaching of an off-site team
• Deliver outcomes that exceed the needs of Senior Stakeholders whilst ensuring Algo is not commercially impacted.
• Ensure consistent analyst processes and service level across accounts.
• Review/Creation/Improvement/Implementation of processes across all categories of the client service, ensuring continuous improvement of the service
• Understanding new process requirements and executing process change.
• Holding workshops/coaching sessions with internal client Team members
• Virtual training of new Algo resources.
• This role may include managing a department for Inventory Management.
• This role may include coaching for client Planning Teams.
• This role may include project management of small projects.
• This is an on-site role based at client Support Office in Auckland.
Qualifications Needed:
• Senior Stake Holder Management
• Advanced Microsoft Suite Proficiency
• Leadership/Management (Managing a Virtual Team Experience Preferred)
• Coaching and Mentoring (Virtual Experience Preferred)
• Strong Communicator
• Small Project Management
• Process/Continuous Improvement Mindset
• Customer Service
• Composed Under Pressure
• Time/Task Management
• Personable Attitude