Director, IT

Job Title: Director, IT

Status: Full-Time

Location Address: 3400 N Central Expy, Suite 410, Richardson, TX, 75080

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. As a Sr Residential Sales Project Manager, you will play a crucial role in driving our business forward. Join us and become an EXPERT!

Job Summary

The Director of IT is responsible for leading the strategic oversight and operational management of IT operations, procurement governance, and policy development. This role combines technical expertise with procurement acumen to optimize technology acquisition, ensure compliance with procurement policies, and drive operational efficiency across the organization.

Key Responsibilities

IT Operations Management:

• Oversee day-to-day IT operations, including infrastructure, systems, and service delivery

• Develop and implement IT strategies that align with organizational goals

• Manage IT budget, resources, and vendor relationships

• Ensure high availability and reliability of IT systems and services

• Lead IT security initiatives and risk management programs

• Oversee IT service desk and end-user support operations

Procurement Governance:

• Establish and maintain procurement policies, procedures, and best practices

• Oversee technology procurement processes from requisition to contract management

• Ensure compliance with regulatory requirements and organizational policies

• Manage supplier relationships and performance

• Negotiate contracts and service level agreements

• Implement cost-saving initiatives and procurement optimization strategies

Policy Management:

• Develop, review, and update IT and procurement policies

• Ensure alignment of policies with industry standards and regulatory requirements

• Communicate policy changes and ensure organization-wide compliance

• Establish governance frameworks for technology investments

• Monitor and report on policy adherence and effectiveness

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or related field; MBA preferred

• 10+ years of experience in IT management and procurement

• 5+ years of leadership experience managing teams

• Strong understanding of IT infrastructure, systems, and operations

• Demonstrated experience in procurement governance and contract management

• Knowledge of regulatory compliance and industry standards

• Exceptional project management and organizational skills

Preferred Skills:

• Professional certifications (ITIL, PMP, CIPS, or similar)

• Experience with ERP systems and procurement software

• Financial management and budgeting experience

• Change management experience

• Strong analytical and problem-solving skills

• Excellent communication and stakeholder management abilities

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions

• Paid Time Off and Company Holiday Pay

• Medical /Dental /Vision Insurance programs

• 401(k) Retirement Savings Plan with company matching contributions

• Life Insurance, for you and options you can elect for your family

• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work

• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs

• World Class Training opportunities through our Experts University

• Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]