Director, Implementation, Actimize

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As the Technical Director, you provide end‑to‑end technical, delivery, and strategic leadership across the full lifecycle of Actimize solution implementations.
You own the regional technical strategy, ensure excellence in delivery governance, and lead multi‑disciplinary technical teams to consistently achieve high‑quality outcomes.

Your remit extends beyond project execution into innovation leadership, methodology stewardship, capability building, risk governance, and executive‑level client engagement.

How will you make an impact?

Technical & Delivery Leadership

• Provide executive‑level oversight for all technical implementations in your region, ensuring they meet quality, timeline, and budget expectations.

• Own technical governance frameworks, risk management, architectural alignment, and escalations.

• Lead major and strategic programs directly where necessary.

• Strategic Client & Stakeholder Engagement

• Serve as the senior technical authority in executive conversations with clients.

• Align Actimize technology to client operating models, data readiness, and compliance requirements.

• Guide clients on technical strategy, platform evolution, and scalability.

• Leadership of Technical Teams & Capability Development

• Lead and mentor technical managers, architects, and implementation leads.

• Define the technical capability roadmap, including cloud, AI, integration, automation, and Actimize domain expertise.

• Drive regional capacity planning and ensure optimal allocation of senior technical resources.

• Technical Training, Competency & Standards

• Conduct structured skill gap analyses across engineering and implementation teams.

• Define mandatory technical training plans and certification pathways across AML, Fraud, X‑Sight, integration, DevOps, and cloud.

• Technical Methodology Ownership & Optimization

• Own and continuously refine technical delivery methodologies, templates, design standards, configuration practices, and QA processes.

• Champion adoption of automation, testing accelerators, standardized integrations, and repeatable deployment playbooks.

• Innovation Leadership & Technology Evolution

• Identify and drive adoption of emerging technologies that improve scalability, integration, monitoring, and delivery efficiency.

• Partner with Product, R&D, Architecture, and Engineering to shape product roadmaps based on field insights.

• Promote cloud‑native delivery, DevOps alignment, API‑driven frameworks, and modern deployment models.

• Cross‑Functional Executive Alignment

• Act as the senior bridge across Sales, Pre‑Sales, Product, Engineering, Support, and Customer Success.

• Ensure seamless lifecycle transitions from opportunity → scope → delivery → production.

• Influence enterprise‑wide initiatives related to scalability, predictability, and operational excellence.

• Executive Pre‑Sales & Commercial Support

• Lead feasibility assessments, technical due diligence, and solution validation for complex deals.

• Govern effort estimations, delivery assumptions, technical risks, and architectural viability.

• Participate in RFP/RFI responses, customer workshops, and executive solution reviews.Top of Form

Have you got what it takes?

Technical Expertise

• Deep mastery of NICE Actimize solutions: AML, Fraud, Case Management, X‑Sight.

• Strong command of systems integration, enterprise data flows, APIs, cloud platforms, ETL, and architecture patterns.

Leadership & Executive Influence

• Demonstrated success leading large technical organizations.

• Skilled at managing senior stakeholders, conflict resolution, and executive communication.

Strategic & Analytical Capability

• Strong ability to evaluate complex delivery risks, design scalable frameworks, and drive operational transformation.

Success Indicators

• Improved technical delivery predictability and reduced risk exposure.

• Strong technical capability uplift across teams and improved skill depth.

• Higher customer satisfaction and executive trust.

• Clear evidence of innovation adoption and technology modernization.

• Consistent alignment between technical execution, commercial commitments, and product strategy.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 10326
Reporting into: Senior Director, Professional Services, Actimize

Role Type: Manager

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.