Director, HR Process Architecture & Improvement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, HR Process Architecture & Improvement

TThe Director, HR Process Architecture & Improvement shapes global HR standards and architects scalable, future ready HR processes. This role enables Experience Owners (COEs) to design and deliver effective, integrated solutions across the employee lifecycle via end-to-end process architecture, governance and cross-process interdependencies.
The role applies lean principles, continuous improvement, and a consulting mindset to improve efficiency, strengthen controls, and support HR and enterprise strategy. Success requires strong partnership with HR leaders, HR Technology, and regional stakeholders to deliver compliant, data driven, and sustainable process solutions.

Key Responsibilities
• Serve as process architect for core employee lifecycle processes, ensuring global consistency, scalability, and regulatory compliance.
• Partner with Experience Owners to lead end to end process discovery and redesign, including value stream mapping, root cause analysis, and identification of bottlenecks, inefficiencies, and waste.
• Develop clear as is and to be process models, define future state roadmaps, and oversee implementation and adoption.
• Drive global process standardization while balancing local regulatory and business requirements.
• Partner with HR Technology and Service Delivery teams to enable operational efficiencies, including automation, RPA, and AI enabled solutions.
• Support the evolution of the global HR Service Delivery model, ensuring processes and capabilities are fit for future scale.
• Define and report KPIs and performance insights to measure HR Service Delivery effectiveness, efficiency, and experience.
• Lead cost optimization initiatives that reduce operational expenses while maintaining service quality and compliance.
• Influence and align senior stakeholders, constructively challenging the status quo to improve outcomes.

Qualifications
• Deep expertise in HR process design, mapping, and reengineering, ideally within an HR Service Delivery or shared services environment.
• Strong program and project management experience delivering complex, cross functional change.
• Proficiency with process modeling and governance tools such as SAP Signavio or equivalent.
• Demonstrated experience with Lean, Six Sigma, or similar continuous improvement methodologies.
• Proven ability to build stakeholder alignment, drive adoption, and influence without authority.
• Strategic, analytical, and consultative mindset with a strong bias for execution.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $168,000 - $269,000 USD

Arlington, Virginia: $168,000 - $269,000 USD

Miami, Florida: $146,000 - $234,000 USD

O'Fallon, Missouri: $146,000 - $234,000 USD