Director, Global Supply and Demand Planning

About Hello Heart:

Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.

About the Role:

As Director, Global Supply and Demand Planning, you will lead the end to end planning process that enables predictable production, optimized inventory levels, and reliable global fulfillment. You will ensure commercial demand signals are aligned with global manufacturing capabilities and supply continuity.

Reporting into our Senior Director, Product and Manufacturing Operations, you will build and scale the planning function, partner closely with Sales, Finance, Operations, Engineering, and external suppliers, and create the systems and structure that support efficient, resilient hardware production.

Responsibilities

• Own the 12 to 24 month rolling demand forecast and drive alignment through the S&OP process

• Translate demand signals into capacity, production, and procurement plans across global suppliers

• Manage performance based volume allocation to balance quality, capacity, and business priorities

• Define and lead inventory strategy including safety stock, reorder points, and buffer planning

• Oversee MRP execution to ensure component readiness and continuity of supply

• Conduct scenario planning and risk mitigation to address demand variability, supply constraints, or market changes

• Coordinate with manufacturing partners and contractors to validate build readiness and execution against plan

• Align supply plans with logistics and fulfillment strategies to support global availability

• Lead cross functional planning alignment with Sales, Finance, Operations, and Engineering

• Build dashboards and manage KPIs across forecasting accuracy, supply adherence, inventory health, and supplier performance

Qualifications

• 12+ years of supply chain, demand planning, or operations leadership experience

• Strong global manufacturing and supplier management experience

• Expertise in S&OP and IBP processes and forecasting methodologies

• Proficiency with ERP, MRP, APS, and BI or analytics tools

• Strong analytical skills supported by clear written and verbal communication

• Experience with planning systems, performance based supplier allocation, and hardware manufacturing environments is preferred

• APICS CPIM or CSCP certification is preferred

The US base salary range for this full-time position is $170,000.00 to $190,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.